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iPhone not connecting to Wi-Fi

Spewy87 — Sun, 23 Jul 2023 13:23:09 GMT

Hi all,

my iPhone won’t connect to my home Wi-Fi.

we have 5 phones, iPad and multiple other devices connected in the house but only this phone has the issue.
I did contact Apple first but they said it is a ISP issue, contacted BT and they say it’s the device.

tried googling an followed all the recommended actions without success.

so, over to this community with crossed fingers.

Re: iPhone not connecting to Wi-Fi

Keith_Beddoe — Sun, 23 Jul 2023 13:38:53 GMT

@Spewy87

Try a factory reset of the home hub,

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Its possible that the home hub has run out of internal connections, a very common issue if you have devices that are using random MAC addresses. You can probably see lots of "unknown device" entries in the home hub connections list.

A factory reset clears this list, but eventually it will happen again unless you avoid using MAC randomisation (Private Addressing ) on your home wireless connection.

This is mainly a problem with Apple devices and later Android versions.

Re: iPhone not connecting to Wi-Fi

Spewy87 — Sun, 23 Jul 2023 15:22:22 GMT

Thanks, I followed the link provided, then the instructions to reset smart hub 2.

it tells you to press and hold the factory reset button fir 5 seconds but when I do that the hub doesn’t reset, nothing at all happens 🤷

Re: iPhone not connecting to Wi-Fi

licquorice — Sun, 23 Jul 2023 15:27:41 GMT

You need to press it for about 20 seconds until the lights flash.

Re: iPhone not connecting to Wi-Fi

Spewy87 — Sun, 23 Jul 2023 15:48:06 GMT

Unfortunately that hasn’t worked either

Re: iPhone not connecting to Wi-Fi

Spewy87 — Sun, 23 Jul 2023 16:44:15 GMT

Sorted now, it was a VPN issue

Re: iPhone not connecting to Wi-Fi

DavidM — Mon, 24 Jul 2023 08:26:29 GMT

Thanks for the update @Spewy87 .

We appreciate you taking time to let us know this is sorted.

Cheers

David