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Error code TS-0003 trying to log into My BT on laptop

Bev28 — Mon, 24 Jul 2023 20:14:19 GMT

I get this error message when trying to log into MY BT using my laptop. I can log into the app using the same password and ID so they are right. I have cleared my cache and switched off the broadband overnight. Googling this code suggested I am using a blocked VPN, how I have no idea. Customer Services didn’t have a clue how to sort. Help would be appreciated. Thanks in advance.

Re: Error code TS-0003 trying to log into My BT on laptop

RobbieMac — Tue, 25 Jul 2023 09:01:23 GMT

Hi @Bev28

Welcome to the BT Community and thank you for your post!

I am sorry for the error message you're seeing when trying to log into your BTID. I appreciate the time you've taken on the phone with my colleague. We will be able to pick up and investigate from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Error code TS-0003 trying to log into My BT on laptop

Bev28 — Tue, 25 Jul 2023 09:42:27 GMT

I changed my browser as it appeared google chrome was the issue - thanks

Re: Error code TS-0003 trying to log into My BT on laptop

RobbieMac — Tue, 25 Jul 2023 10:07:04 GMT

Thanks for posting back to let us know the solution to the problem you were having @Bev28

Strange issue! I am glad all is sorted now. One to keep in mind in future. Thanks for that 🙂

Robbie