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MyBT app - hub admin password not being accepted

Geoff_Rogers — Mon, 24 Jul 2023 19:32:59 GMT

I've recently upgraded to Hybrid Connect and Wi Fi extender and have set up both on my PC and all is working as expected.

However when trying to set up or monitor on the MyBt app I cannot get beyond the Admin Password stage.

Any clues please?

Re: MyBT app - hub admin password not being accepted

oldguy — Wed, 26 Jul 2023 07:39:41 GMT

This is a long standing and very common problem with the BT Smart Hub 2 and is very,very annoying!

Have spoken to various guys who make a living 'sorting out' various home IT type problems and even they say they cannot cure it permamently.

This problem has only appeared on the Smart Hub 2-all the other hubs I have used were flawless.

Points to a design and/or software problem but BT seem totally uninterested in providing a 'fix' so will be stuck with it until next generation of Hub is released!

Sorry I cannot be more helpful

Re: MyBT app - hub admin password not being accepted

Geoff_Rogers — Wed, 26 Jul 2023 08:17:53 GMT

Thanks, not really a problem as I can use a computer but nice to know the reason why it doesn’t work.

Re: MyBT app - hub admin password not being accepted

Les-Gibson — Wed, 26 Jul 2023 09:12:04 GMT

You could try using your computer to change the admin password to that of your previous hub if you have a record of it anywhere