https://community.bt.com/t5/Home-setup-Wi-Fi-network/Access-to-internet-in-care-home/m-p/2307064#M203823 <P>Hi all,</P><P>My dad has moved to a care home and I am trying to get him access to BT Sports. &nbsp;I have been able to connect to the home’s wi-fi but despite this I keep getting a message saying no access to internet so I can’t access the BT app. &nbsp;Is this because the home’s router is not recognising the TV device? I have tried googling and saw something about a MAC number but I don’t understand what I need to do. Can anyone advise what I would need to do to get internet access. The staff at the home don’t know how to help.&nbsp;</P> Wed, 02 Aug 2023 17:51:04 GMT Doyle1 2023-08-02T17:51:04Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Access-to-internet-in-care-home/m-p/2307064#M203823 <P>Hi all,</P><P>My dad has moved to a care home and I am trying to get him access to BT Sports. &nbsp;I have been able to connect to the home’s wi-fi but despite this I keep getting a message saying no access to internet so I can’t access the BT app. &nbsp;Is this because the home’s router is not recognising the TV device? I have tried googling and saw something about a MAC number but I don’t understand what I need to do. Can anyone advise what I would need to do to get internet access. The staff at the home don’t know how to help.&nbsp;</P> Wed, 02 Aug 2023 17:51:04 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Access-to-internet-in-care-home/m-p/2307064#M203823 Doyle1 2023-08-02T17:51:04Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Access-to-internet-in-care-home/m-p/2307172#M203849 <P>if you use your mobile phone can you connect to home's wifi and access the internet?&nbsp; if not then you need to speak to someone in the home to allow you internet access</P> Thu, 03 Aug 2023 12:05:59 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Access-to-internet-in-care-home/m-p/2307172#M203849 imjolly 2023-08-03T12:05:59Z