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New Customer MyBT and BT Sports Apps Not Working

DerekTheChicken — Wed, 09 Aug 2023 15:00:42 GMT

Hello,

BT Broadband activated thus morning, tv set up fine.

However can't access the My BT app or BT Sport apps, changed password, unistalled and reinstalled both. Logged into My BT fine online.

Help 😂

Thank you

Re: New Customer MyBT and BT Sports Apps Not Working

JohnC2 — Thu, 10 Aug 2023 08:03:36 GMT

Hi @DerekTheChicken, sorry you're having a problem with MyBT on the the app. When you've logged into your BTID on the web are you able to view bills, manage your account or watch any of the sport clips at Watch TNT Sports | Live Streams, Highlights & Replays (bt.com)
Do you have more than 1 account linked to your BTID?
Cheers

John

Re: New Customer MyBT and BT Sports Apps Not Working

DerekTheChicken — Thu, 10 Aug 2023 08:06:49 GMT

Thanks for your reply.

No, nothing. Brand new customer. I've checked what I can

Re: New Customer MyBT and BT Sports Apps Not Working

JohnC2 — Thu, 10 Aug 2023 08:41:20 GMT

Hi @DerekTheChicken, thanks for checking that.

Were you a previous BT customer in the past or did you have a failed order when getting set up with us?
Does the account number show match the one on your order to get connected?
Cheers

John

Re: New Customer MyBT and BT Sports Apps Not Working

DerekTheChicken — Thu, 10 Aug 2023 08:45:23 GMT

Thanks again.

No, no and the account number on my original order is different from the one on my account details

Re: New Customer MyBT and BT Sports Apps Not Working

JohnC2 — Thu, 10 Aug 2023 09:00:45 GMT

Hi @DerekTheChicken, I don't know what has happened here.
If you've a different email address that wasn't used for a BTID before try set up a new BTID again at www.bt.com/mybt - Don't have a BTID - Create one, with your new account number and it should work ok.
Cheers

John

Re: New Customer MyBT and BT Sports Apps Not Working

DerekTheChicken — Thu, 10 Aug 2023 10:46:58 GMT

I tried the latter option and it has worked, thank you very much for all your help, it is much appreciated 👍

Re: New Customer MyBT and BT Sports Apps Not Working

JohnC2 — Thu, 10 Aug 2023 10:54:30 GMT

Hi @DerekTheChicken, thanks for posting back and great that you've got this resolved.

Cheers

John