https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309215#M204108 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320241">@togle101</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>What colour is the disc, is a BT Whole Home white disc?</P> Mon, 14 Aug 2023 10:54:30 GMT Keith_Beddoe 2023-08-14T10:54:30Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309208#M204105 <P><SPAN>My WiFi disc is refusing to pair with my Hub. I’ve tried the Ethernet cable. It goes blue but then when I take the Ethernet cable out it sticks on flashing red. I have tried repeating process following a factory reset of the disc. What’s the next step? Thanks&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>*There was an earlier response to this same message with a solution that I can't access because of insufficient privileges.*</SPAN></P> Mon, 14 Aug 2023 10:26:18 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309208#M204105 togle101 2023-08-14T10:26:18Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309215#M204108 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320241">@togle101</a>&nbsp;</P> <P>Welcome to this user forum for BT Retail phone and broadband customers.</P> <P>What colour is the disc, is a BT Whole Home white disc?</P> Mon, 14 Aug 2023 10:54:30 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309215#M204108 Keith_Beddoe 2023-08-14T10:54:30Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309219#M204109 <P>Black</P> Mon, 14 Aug 2023 10:59:38 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309219#M204109 togle101 2023-08-14T10:59:38Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309221#M204110 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/320241">@togle101</a>&nbsp;</P> <P>Was it supplied by BT as part of the Complete Wi-Fi package?</P> <P>See&nbsp;<A href="https://community.bt.com/t5/BT-Devices/What-disc-do-I-have-BT-Complete-Wi-Fi-or-BT-Whole-Home-Mini/td-p/1970997" target="_blank">https://community.bt.com/t5/BT-Devices/What-disc-do-I-have-BT-Complete-Wi-Fi-or-BT-Whole-Home-Mini/td-p/1970997</A></P> Mon, 14 Aug 2023 11:11:12 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309221#M204110 Keith_Beddoe 2023-08-14T11:11:12Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309222#M204111 <P>Yes it was. Our broadband package is called Full Fibre 100 with Halo 3.</P><P>&nbsp;</P><P>Disc has been connected fine for at least 12 months but disconnected a couple of days ago.</P> Mon, 14 Aug 2023 11:11:45 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309222#M204111 togle101 2023-08-14T11:11:45Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309223#M204112 <P>See&nbsp;<A href="https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/fix-problems-with-complete-wi-fi" target="_blank">https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/fix-problems-with-complete-wi-fi</A></P> Mon, 14 Aug 2023 11:13:46 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Disc-not-pairing/m-p/2309223#M204112 Keith_Beddoe 2023-08-14T11:13:46Z