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Hybrid Connect slow speeds when connected by ethernet

bensteventon — Tue, 25 Jul 2023 12:11:47 GMT

I have a Hybrid Connect which is positioned upstairs due to poor network signal, so signal to the Smart Hub 2 is less than ideal.

When the Hybrid Connect activates and is connected to the Smart Hub 2 via Ethernet, I’m only able to achieve speeds of 5mbps. However, when I disconnect the Ethernet and the Hybrid Connect is connected to the Smart Hub 2 via Wi-FI, I’m able to achieve the full 30mbps - this is the case when connected directly to the hub with a single Ethernet cable and when connected via a network switch and without moving the Hybrid Connect from it’s usual position.

I have factory reset the Hybrid Connect and Smart Hub 2, and have had a new Hybrid Connect sent out from BT, but the issue persists.

I am competent with networking and technology so have tried everything I can think of to bypass the issue, to no avail. Could an admin please contact me to look into this?

Re: Hybrid Connect slow speeds when connected by ethernet

Southnet — Fri, 11 Aug 2023 19:15:29 GMT

Seeing exactly the same issue, when using the Hybrid connect, with the Hybrid Connect and laptop connected to the same (gigabit) switch the speeds are 3/4 mb. With the laptop connected direct to the Smart Hub 30/5 is possible

Seems like the Hyrbid cConnect can’t share a switch with any other devices, did anyone find a fix?

Re: Hybrid Connect slow speeds when connected by ethernet

bensteventon — Mon, 14 Aug 2023 19:07:21 GMT

No fix yet - could one of the admins please contact me or help out here?

Re: Hybrid Connect slow speeds when connected by ethernet

GuyBB — Sun, 19 Oct 2025 06:46:09 GMT

I've just seen similar symptoms when my Ethernet connection between HC and SH2 was being made via a pair of Homeplug Powerline Adapters. Very variable download speeds in the 3-20 Mbps range. Connected via either direct Ethernet cable or WiFi, download speed is a steady 29 Mbps. Upload speeds if anything faster using the Powerline Adapters - typically 7 Mbps!