This topic

Full Fibre 900 - 40mbps?

THECOYOTE99 — Mon, 21 Aug 2023 19:42:35 GMT

Finally got fibre installed and its a lot faster than what i had before but meant to have 900mbps but getting 40-60mbps. Is this just cuz its a new install?

Re: Full Fibre 900 - 40mbps?

imjolly — Mon, 21 Aug 2023 20:09:20 GMT

Try using. https://speedtest.btwholesale.com/ Or fast.comusing ethernet cable not wifi

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Mon, 21 Aug 2023 20:42:39 GMT

Used that site and on ethernet. 41.1mbps

Re: Full Fibre 900 - 40mbps?

imjolly — Mon, 21 Aug 2023 20:46:16 GMT

Are you connecting the ethernet cable direct from hub to your device not using powerline adapters?

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Mon, 21 Aug 2023 20:50:26 GMT

Yeh i tried direct. I also tried wifi on my phone still showing the same download speeds

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 13:54:01 GMT

Pretty depressing tbh. Download speed is a whopping 50mbps maximum. Starting to think i may have just signed up to the most expensive package of my life for a speed thats the same as I had with normal fibre. I did the test on bt website which claims my box is getting the full speed. Defo isnt tho. Tried every combo possible with cat cables and connections to the router. The router defo would not be bottlenecking my download speed to this degree. Something is clearly wrong with the install somewhere.

Re: Full Fibre 900 - 40mbps?

Keith_Beddoe — Tue, 22 Aug 2023 14:07:44 GMT

Its more likely that your computer cannot handle a faster speed, especially as you were getting the same before you upgraded. You need a very fast PC with a good Ethernet card to see the full speed. Faster speeds simply mean that that multiple users can share the connection without slowing down.

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 14:09:32 GMT

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 14:11:41 GMT

Built the PC myself it's a 8 core ryzen 7 with super fast ethernet card onboard. Even connecting my mobile phone to the wifi im getting the same low speed. It's defo the install that has an issue. Phone would at least be getting 150mbps

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 14:12:15 GMT

Re: Full Fibre 900 - 40mbps?

iniltous — Tue, 22 Aug 2023 14:23:18 GMT

What devices are you using to measure speed , WiFi connections are no indication of the speed your FTTP is delivering, you need to be testing using a wired device , something like a PC , that is Gb capable.

In the overwhelming number of cases of new FTTP customers complaining about speed , it’s the customer’s equipment or the way they connect, and their the FTTP , there is always a small chance that the speed profile has been incorrectly set , so the customer ( for example ) expects 900Mb and gets 500Mb because their ‘account’ was incorrectly set .

FYI , there is a difference between MB, Mb and mb’s any speed quoted in MB is an eighth of the Mb speed ( 8 bits in a byte ).

Perhaps you can post the actual speed test results.

To eliminate the SH2 ( presumably you are using the BT supplied router ) connected your PC directly to the ONT , and a PPPoE session, and try a speed test without the router connected.

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 14:21:56 GMT

Don't use wifi. Using a cat 7 cable direct to the router. Even switched the bt home hub router to an archer still same speed. Speed tests results were posted in last post

Re: Full Fibre 900 - 40mbps?

iniltous — Tue, 22 Aug 2023 14:35:04 GMT

If you have FTTP , generally it either works or doesn’t , it’s not rate adaptive like FTTC /ADSL where a a long or poor ‘line’ affects the performance, if the light level at the ONT is sufficient the service works, the optical path you have is identical to every other user on your PON , you could have a faulty ONT , but everything else is common to every other user , so everyone on your PON would be having the same issues if the headend ( for example ) were faulty , and as stated if your light level was low , your ONT would show LOS ( loss of signal )
If you are convinced your service is not delivering the speeds you pay for , report it faulty, even if the OR tech simply demonstrates the correct speed on their own equipment.

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 14:30:41 GMT

Thanks yeh something defo not right. Ill raise a fault thanks.

Re: Full Fibre 900 - 40mbps?

imjolly — Tue, 22 Aug 2023 14:33:20 GMT

there is another recent post where customer having speed problem like you and using a cat 7 cable and when he changed back to cat5e speed came back to expected. just a suggestion

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 14:48:39 GMT

Ill have a look but i mean the wifi speed would be different if that was the case. Wifi and Ethernet connection speeds match identically

Re: Full Fibre 900 - 40mbps?

Keith_Beddoe — Tue, 22 Aug 2023 14:58:38 GMT

What type is the cable from the ONT to the smart hub 2?

Re: Full Fibre 900 - 40mbps?

licquorice — Tue, 22 Aug 2023 15:15:45 GMT

Have you tried @iniltous suggestion of a direct PPPoE connection to the ONT from your PC rather than via the hub (with a Cat5e cable)?

Re: Full Fibre 900 - 40mbps?

ptrduffy — Tue, 22 Aug 2023 16:41:38 GMT

You mention you're using a Cat7 cable - another user on this thread reported that their speed was lowered by a Cat7 cable and only restored when they switched to a Cat5e cable, so that might be worth trying?

Re: Full Fibre 900 - 40mbps?

THECOYOTE99 — Tue, 22 Aug 2023 17:37:21 GMT

Yeh tried this. Same speed.