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How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

makingbillions — Sun, 03 Sep 2023 20:20:46 GMT

I connected the new modem router but there is no Internet connection. I have spoken to TP Link support and they said I need my PPPoE username and password and VLAN ID number from BT and they will help to get this new Archer VR2800 Modem Router. Anyone know how to get this from BT or is it available somewhere on this website? THANKS

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

TheRealBudski — Sun, 03 Sep 2023 20:36:33 GMT

This is how my VR2800 is setup

hope it helps

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

TheRealBudski — Sun, 03 Sep 2023 20:37:29 GMT

Sorry, meant to add the password can be any phrase if I remember correctly

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

makingbillions — Sun, 03 Sep 2023 20:42:00 GMT

Thanks for this. That looks very useful. How do I get to this screen?

I can log into the WiFi.

Then it asks me to set a new password.

But because there is no internet connection it hangs.

Same with the app

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

imjolly — Sun, 03 Sep 2023 21:22:59 GMT

You should not need an internet connection to enter router admin but better with ethernet connection. The router wants you to set a new admin password not WiFi. Once set you should be able make the changes shown in @TheRealBudski post

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

makingbillions — Mon, 04 Sep 2023 13:44:46 GMT

Still Struggling to connect. TP support said I need my PPoE username and password and VLAN ID number from BT and they will connect me. Is that right?

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

imjolly — Mon, 04 Sep 2023 14:24:38 GMT

the VLAN is 101

username bthomehub@btbroadband.com

password can be anything often just BT is used

there is no specific username or password - same for all BT residential customers

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

licquorice — Mon, 04 Sep 2023 15:19:04 GMT

As has been posted thousands of times on this forum and elsewhere on the internet.

Re: How to setup TP Link Archer VR2800 Modem Router (Says BT compatible but no Internet connection)

TheRealBudski — Mon, 04 Sep 2023 19:08:39 GMT

Are you getting past this screen?