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BT Cloud not working

Karen9 — Tue, 05 Sep 2023 07:03:29 GMT

Hi,

My BT Cloud has not worked automatically for months. It is only 18% full but when trying to synch it is continually telling me 'An error occurred. The application cannot continue and will be paused'

I tried re-installing the Cloud but it is still stuck at the same position.

Are my settings incorrect or is the Cloud broken?

Re: BT Cloud not working

RobbieMac — Tue, 05 Sep 2023 13:16:39 GMT

Hi @Karen9

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having with BT Cloud. We'll need to check this out from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie