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Sky constantly losing link with BT internet

mhgolledge — Mon, 18 Sep 2023 13:39:57 GMT

I am constantly having to reset my Sky box and BT Internet incuding resetting internet password on my Sky.

I have contacted Sky and they say it must be a BT fault but my BT Broadband is fine and I only have issues with it communicating with Sky.

Is it best to ditch Sky and use BT TV services so that any problems I only have one provider to sort it?

Thanks

Re: Sky constantly losing link with BT internet

imjolly — Mon, 18 Sep 2023 14:44:27 GMT

try changing the Hub 5ghz wireless channel to anything other then 36 as that is used by SKY so say 44 or 48 and see if that helps

Re: Sky constantly losing link with BT internet

mhgolledge — Mon, 18 Sep 2023 15:16:45 GMT

Thanks - how do I change the Hub 5ghz wireless channel?

Re: Sky constantly losing link with BT internet

imjolly — Mon, 18 Sep 2023 15:27:46 GMT

got to hub manager 192.168.1.254 into address bar then go to advanced setting then wireless and change channel from smart to either 44/48 then save

Re: Sky constantly losing link with BT internet

mhgolledge — Mon, 18 Sep 2023 15:34:22 GMT

Hi
What address bar do I use to locate hub manager 192.168.1.254?

Re: Sky constantly losing link with BT internet

imjolly — Mon, 18 Sep 2023 15:35:54 GMT

the address bar at the top of a browser - google/edge/firefox

Re: Sky constantly losing link with BT internet

mhgolledge — Tue, 19 Sep 2023 12:51:51 GMT

Thank you
I have done what you suggested and it is now currently working. Hopefully it might stay connnected - we will see.
Thank you for your kind help