This topic

printer not connecting to network

stemac005 — Thu, 21 Sep 2023 12:39:00 GMT

Hi all

Switched from sky to BT full fibre with Smarthub2 that was installed last week. I have a xerox phaser 6510 printer, not wireless, that I cannot get connected to internet. I have ethernet cable from back of printer into bt smarthub in same way i had with sky router but when i look on computer/smart phone or log into smart hub i dont see a printer available.

I don't know how to solve it and would appreciate any advice please

Re: printer not connecting to network

Les-Gibson — Thu, 21 Sep 2023 12:46:04 GMT

Did you set the printer up with a static IP address when you were on Sky? if so you'll need to change the network settings to suit the SH2

Re: printer not connecting to network

stemac005 — Thu, 21 Sep 2023 14:07:49 GMT

Thanks

Changed settings on printer IP address to auto and is working now.

Re: printer not connecting to network

Clarabelle17 — Thu, 02 Nov 2023 19:31:02 GMT

How did you do that please?

Re: printer not connecting to network

gg30340 — Thu, 02 Nov 2023 20:39:32 GMT

@Clarabelle17 wrote:
How did you do that please?

Factory reset the printer and set the printer up in the same way as you did when you first got it.

Re: printer not connecting to network

Clarabelle17 — Thu, 02 Nov 2023 20:45:51 GMT

I wouldn't know how to do that, am hopeless with tech stuff.

Re: printer not connecting to network

gg30340 — Thu, 02 Nov 2023 20:50:40 GMT

Go to the website of the printer manufacturer and look for the instruction manual for your printer. It will tell you how to do the reset and how to make the connection.

If you are unable to do that grab a 10 year child off the street and they will manage it for you, it is that easy when you follow the instructions. You can not make it any worse than it already is.