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Wi-Fi disc no longer extending via LAN

Bobahutt — Sat, 23 Sep 2023 06:21:46 GMT

For the last three years. I’ve used the extending Wi-Fi discs connected to a LAN network throughout my house with no issues. This week all three discs have stopped working, I’ve reset them back to factory, reconnected them to the hub and set them back up, connected to the LAN and it worked yesterday. I’ve woken this morning and again it stopped working any ideas.

Just to be very clear as the title says, it has been working for the last three years.

Thanks in advance

Re: Wi-Fi disc no longer extending via LAN

Keith_Beddoe — Sat, 23 Sep 2023 06:39:58 GMT

@Bobahutt

Welcome to this user forum for BT Retail phone and broadband customers.

Try a factory reset of the home hub.

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

That is not the same as just a restart, as it clears the internal network routing table, which can fill up, especially if you have devices which are using randomised MAC addresses.

Re: Wi-Fi disc no longer extending via LAN

Bobahutt — Sat, 23 Sep 2023 06:51:00 GMT

Thanks @Keith_Beddoe

Would you suggest factory resetting all the discs afterwards?

Re: Wi-Fi disc no longer extending via LAN

Keith_Beddoe — Sat, 23 Sep 2023 07:51:50 GMT

Not unless a factory reset of the home hub does not fix the problem

Re: Wi-Fi disc no longer extending via LAN

Bobahutt — Sat, 23 Sep 2023 10:38:05 GMT

Thanks @Keith_Beddoe

I followed the reset instructions, and although the hub didn’t default back to factory settings it fixed the problem and increased the WiFi speed by 5mbps.

Re: Wi-Fi disc no longer extending via LAN

Keith_Beddoe — Sat, 23 Sep 2023 10:45:50 GMT

I think that the recessed reset button has to be pressed for at least 20 seconds. If you had not made any changes to the original configuration, then a factory reset would appear the same as a restart.