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third party router

cieju3290 — Sat, 23 Sep 2023 13:24:44 GMT

As BT Smart Hub2 has limited features and isn't really configurable I've decided to change it but for some reason I can't get internet access with a different router. I have a mini pc with a firewall/router pfsense installed and directly connected to ONT but I have no internet and the situation is the same with omada tplink router. I choose PPPoE connection and entered BT credentials bthomehub@btbrodband.com and password BT. I can manage to establish a connection and gateway but I have no luck with the internet. Magically everything works with BT SH2. I have attached all screenshots from all my routers including BT SH2. Thanks for any help.

Re: third party router

Crimliar — Sat, 23 Sep 2023 13:51:02 GMT

The WAN addresses are not internet addresses. It suggests it not managing to log into BT's servers and get valid WAN IPs! *At a guess are you using a VLAN on the WAN interface, you don't need to with BT FTTP!

Re: third party router

ptrduffy — Sat, 23 Sep 2023 13:49:20 GMT

You appear to have entered a username of bthomehub@btbrodband.com instead of bthomehub@btbroadband.com

Re: third party router

cieju3290 — Sat, 23 Sep 2023 14:54:35 GMT

It's working now !!! What a embarrassing mistake I made I don't how I miss that. Thank you very much.

Re: third party router

brookheather — Sun, 24 Sep 2023 13:35:04 GMT

If you are using pfSense you can increase the WAN MTU to 1500 as BT support baby jumbo frames. For IPv6 you will need the following settings:

IPv6 PD /56
Only request an IPv6 prefix
PPPoE monitoring IP 1.1.1.1