This topic

TP-Link router has made internet even more slower

redguy — Thu, 28 Sep 2023 19:24:30 GMT

We have been stuck with a bt home hub 4 for about 8 years.. I finally decided to 'upgrade' to a TP-Link wifi 6 router based on some of the threads I found from this community from google. I connect my computer via ethernet powerline and only really achieved 3-5 mbps when downloading games off steam. Although my connection is slow it still played 1080p youtube videos and was a somewhat stable connection.

It's now down to under 1mbps with the TP-Link router. I also bought a TP-Link wifi adapter which kept disconnecting and I ended up returning it as it is useless. I tried to get support from TP-Link but they were not helpful. I have tired TP-Link products in the past such as powerline and wifi adapters and they have all been rubbish, I just assumed that a router would have improved the connection. It has actually made every device in the house connection worse and some of them can't even connect. My desktop can only play 720p videos on youtube now.

I have FTTP.

Is there a better router anyone can recommend than a TP-Link product or should I just buy a cheap BT Smart home hub 2 off ebay to see if staying with BT product helps? My main goal is to be actually able to download steam games at more than 1mbps, as it takes 2-3 days of downloading before I can actually play it.

Re: TP-Link router has made internet even more slower

steephill — Thu, 28 Sep 2023 20:00:43 GMT

Are you sure you have FTTP? If so you should already have received a Smart Hub 2.

It sounds like there is something wrong with your powerline adaptors. Try connecting by ethernet cable instead.

Re: TP-Link router has made internet even more slower

redguy — Thu, 28 Sep 2023 20:28:31 GMT

Yes, I have the open reach modem white box which they drilled into the wall. I am using netgear 1000 mbps powerline adapters. Connecting via ethernet way actually the same speed as the powerline adapters.

Just did a speed test and got

Download Mbps

9.44

Upload Mbps

9.42

Re: TP-Link router has made internet even more slower

licquorice — Thu, 28 Sep 2023 20:34:03 GMT

That isn't FTTP, it is a copper modem.

Do you have a landline and a phone? If so do you get dial tone? I suspect you have a line fault.

Re: TP-Link router has made internet even more slower

redguy — Thu, 28 Sep 2023 21:34:15 GMT

Well that's annoying. I just googled FTTP and it came up with the same white box I have. Yes the phone as a dialtone. I'm not sure why we have been wasting our money on this slow internet for all these years..

Re: TP-Link router has made internet even more slower

ptrduffy — Thu, 28 Sep 2023 22:05:25 GMT

If you go to this page, what does it say your broadband package is? If you have FTTP it should say something like

Full Fibre 900 with BT Halo 3+

Re: TP-Link router has made internet even more slower

licquorice — Fri, 29 Sep 2023 07:12:33 GMT

Can you post a photo of your 'white box' please?

Re: TP-Link router has made internet even more slower

redguy — Fri, 29 Sep 2023 18:01:37 GMT

This one:
https://m.media-amazon.com/images/I/81ucJ41m8xL.jpg

Re: TP-Link router has made internet even more slower

licquorice — Fri, 29 Sep 2023 18:19:56 GMT

That is not FTTP. It is a copper modem.

Re: TP-Link router has made internet even more slower

redguy — Fri, 29 Sep 2023 18:49:24 GMT

So is there a better router to go for ? Would the smart hub 2 be better?

Re: TP-Link router has made internet even more slower

VeteranISPUser — Fri, 29 Sep 2023 19:03:54 GMT

Hi @redguy Better is a relative term, the SH2 is a modem/router, making your DSL Modem redundant. They are extremely cheap on eBay, so simply try it. Remember that it is a mass market device, produced in the millions. So don’t expect to much but millions are happy with it including me.

Re: TP-Link router has made internet even more slower

licquorice — Fri, 29 Sep 2023 19:04:42 GMT

Probably not.

Put your phone number in the checker and post a screenshot of the result. Make sure you delete your personal details before posting.

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: TP-Link router has made internet even more slower

redguy — Fri, 29 Sep 2023 19:14:19 GMT

Re: TP-Link router has made internet even more slower

Anonymous — Fri, 29 Sep 2023 19:18:07 GMT

You've already changed the router once with no improvement. That suggests that you either have a line fault or the BT modem is faulty.

Have you power cycled the BT modem?

Have you tried the test socket behind the master socket faceplate?

Did you do a quiet line test with the phone? (17070 option 2).

What is the model number of the TP-Link router?

As alluded to by @VeteranISPUser, a more modern BT Hub will have a VDSL modem built in, so would be another step in the elimination process. Although I'd suggest the original Smart Hub rather that the SH2 as it's more flexible & likely much cheaper. That's assuming that the TP-Link doesn't have a modem.

The link that @licquorice posted will tell you what speed you should be getting.

Re: TP-Link router has made internet even more slower

licquorice — Fri, 29 Sep 2023 19:23:07 GMT

There is something seriously wrong with your connection, you should be getting about 70-80 Mbps.

FTTP is available to you, you might want to consider upgrading.

Edit. The checker shows you are getting 55Mbps

Re: TP-Link router has made internet even more slower

redguy — Fri, 29 Sep 2023 19:53:34 GMT

I guess I got to make a complaint. Does it cost money for someone to come out and fix it?

The tp link router is Archer AX12 ax1500

When I'm the only one connected, the speed drops down to unbearable levels.

I can get the smart hub 2 for about £5. If I get this, does that mean I can get rid of the white box on the wall?

Never even come close to 10mbps let alone 55mbps. Its been like this for YEARS.

Re: TP-Link router has made internet even more slower

licquorice — Fri, 29 Sep 2023 19:57:27 GMT

You are getting 55Mbps to your modem.

Are you sure you are confusing Mb and MB.