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Smart hub set up help

Emmaloopylouise — Fri, 29 Sep 2023 17:35:53 GMT

Hi i only recently joined bt and my smart hub came today it isn't due to be active untill next week but im just a little confused do i connect the smart hub to the master socket or to the OTN box I'm still currently with a different provider but I have 2 broadband connections I still have the old one and a full fiber broadband both still active untill next week.

Re: Smart hub set up help

licquorice — Fri, 29 Sep 2023 17:45:21 GMT

If your BT service is full fibre, you connect the hub port 4 to the ONT. The master socket will be redundant.

Re: Smart hub set up help

Emmaloopylouise — Fri, 29 Sep 2023 17:55:54 GMT

I signed up to fiber 2 I'm hoping that is full fiber? sorry I'm not much a tech person I just chose what speeds was faster. 😬

Re: Smart hub set up help

licquorice — Fri, 29 Sep 2023 17:59:17 GMT

Fibre 2 can either be full fibre or FTTC ( copper) . If you have an ONT as well as a master socket, it will be full fibre.