https://community.bt.com/t5/Home-setup-Wi-Fi-network/Being-asked-to-return-kit-but-nothing-to-return/m-p/2318063#M204965 <P>I'm being asked to return kit or pay £60.</P><P>&nbsp;</P><P>I never asked for or received new kit, never signed up, and do not enjoy being told I owe kit and/or £60. I phoned to get help, spent 1 hour waiting for support.&nbsp;</P><P>&nbsp;</P><P>This is really bad.&nbsp;</P> Tue, 03 Oct 2023 18:42:53 GMT anthonywz1965 2023-10-03T18:42:53Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Being-asked-to-return-kit-but-nothing-to-return/m-p/2318063#M204965 <P>I'm being asked to return kit or pay £60.</P><P>&nbsp;</P><P>I never asked for or received new kit, never signed up, and do not enjoy being told I owe kit and/or £60. I phoned to get help, spent 1 hour waiting for support.&nbsp;</P><P>&nbsp;</P><P>This is really bad.&nbsp;</P> Tue, 03 Oct 2023 18:42:53 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Being-asked-to-return-kit-but-nothing-to-return/m-p/2318063#M204965 anthonywz1965 2023-10-03T18:42:53Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Being-asked-to-return-kit-but-nothing-to-return/m-p/2318061#M204966 <P>Same thing has happened to me.&nbsp;</P><P>&nbsp;</P><P>Is this a scam? I never asked to return kit, upgrade.&nbsp;</P><P>&nbsp;</P><P>What has happened is 40+ minutes on hold trying together this sorted.&nbsp;</P> Tue, 03 Oct 2023 18:32:12 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Being-asked-to-return-kit-but-nothing-to-return/m-p/2318061#M204966 anthonywz1965 2023-10-03T18:32:12Z