Smart hub 2 with Whole home premium drop outs

Rajanthakrar — Sat, 07 Oct 2023 07:25:07 GMT

I have been using BT smart hub 1 with BT premium whole home discs. This used to work generally well but some rare drop outs which BT have said is the router. I have been given a smart hub 2 and have connected the 3 BT Premium whole home discs to it.

The wi fi signal is still distributed by the discs and there is a regular periodic drop out of signal. I can see on the whole home app that it goes red and then goes back to connected status.

I have noticed that the discs also show a temporary red light before going back to blue.

In addition when connected and try to access a webpage there is sometimes a 2/3 second delay before it loads and other times it is instant.

Please can anyone advise what the problem could be and a solution?

Thanking you for your help in advance

This topic

Smart hub 2 with Whole home premium drop outs