This topic

Connected to WiFi without internet

Juniormalt — Sun, 08 Oct 2023 20:28:36 GMT

Hi, my router's got blue lights, I can connect to the WiFi, but it says "connected without internet".

I tried restarting the router a couple of times and also 'forgot' the WiFi from my phone and signed in again with the password with no luck.

Any other courses of action?

Thanks

NeilO — Mon, 09 Oct 2023 08:32:27 GMT

Hi, @Juniormalt welcome to the community and thanks for posting, is this happening on all wireless devices on just your phone?

Thanks

Neil

gg30340 — Mon, 09 Oct 2023 11:28:08 GMT

Have you tried re starting the phone?

Juniormalt — Mon, 09 Oct 2023 15:57:44 GMT

Hi, thanks, yes it's all devices 😕

gg30340 — Mon, 09 Oct 2023 16:04:44 GMT

Do you have Fibre to the Cabinet (FTTC) or Fibre to the Premises (FTTP) ?

Have you tried a factory reset of the BT Hub by pressing a pin into the recess button on the rear for about 20 seconds?