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Open reach modem

Colb99 — Fri, 13 Oct 2023 10:27:34 GMT

I am currently on bt infinity which uses an Openreach modem. Am switching to digital voice and halo 3 using a new smart hub. Is the modem still needed with the new smart hub?

Re: Open reach modem

Keith_Beddoe — Fri, 13 Oct 2023 10:32:43 GMT

@Colb99

No, its not needed, as the Smart Hub 2 fulfils both modem and router functions.

I assume you mean the modem which is connected to your phone socket?

Re: Open reach modem

Colb99 — Fri, 13 Oct 2023 10:41:36 GMT

Yes it’s a double socket with the modem connected into one port and my landline into the other

Re: Open reach modem

Keith_Beddoe — Fri, 13 Oct 2023 10:47:19 GMT

The Smart Hub 2 will connect to the same port as the modem, and your phone will need to be plugged into the socket on the back of the Smart Hub 2, as the phone port on the phone socket, will no longer work when you are switched to Digital Voice.

Re: Open reach modem

Colb99 — Fri, 13 Oct 2023 11:02:11 GMT

Thank you. Greatly appreciated.

Re: Open reach modem

Colb99 — Sat, 14 Oct 2023 12:11:32 GMT

Re my move from bt infinity to halo 3. Successfully disconnected the hub and openreach modem. Connected smart hub 2 and re hybrid successfully and connected my iPad tv etc to the new network. Couple of issues:

1 cannot get the extender disc to work despite trying all the suggested work around - still keeps flashing red.

2 iPad keeps dropping the internet connection and have to photo the qr code each time to reconnect.

Is this likely to be due to my switch over to voip under a new bt contract starting 20 October when an engineer is booked to call. and

Did I jump the gun setting up the new hub before the “switch on” on the 20th?

I assume the engineer will get it all reliably working and I should have left it all to him. Mistakes are learning experiences!