This topic

Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 08:01:46 GMT

In the past if I wanted to download something chunky, I connected my laptop to the Smart Hub 2 by Ethernet cable to do this. Yesterday when I tried to do that it failed, and I do not understand why.

The toolbar symbol in the bottom right-hand corner changed from wi-fi to Ethernet. Connecting to any website, including BT Home, just received an unable to connect or time out message. Settings showed I had internet access okay and running the trouble shooter just told me the problem was with the website not my laptop. Removing the Ethernet cable and returning to wi-fi enabled me to connect fine after a reboot. I tried this with my daughter’s laptop and had the same result, so it is not a problem with my laptop.

My main PC is permanently connected by Ethernet as it has no wi-fi, so I know the ports work on the hub. Any suggestions as to what might be causing this?

Re: Unable to connect to websites via Ethernet on Smart Hub 2

countrypaul — Fri, 13 Oct 2023 08:32:54 GMT

What do you get as results if you type ipconfig /all into a command prompt both when connected via WiFi and also ethernet?

What do you get if you type ping 8.8.8.8 with Ethernet connected?

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 09:38:43 GMT

C:\Users\alanc>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Alan-Lenovo
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Ethernet:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 7C-8A-E1-68-38-87
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 8:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 02-45-E2-B8-5C-2E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
Physical Address. . . . . . . . . : 82-45-E2-40-20-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:fd05:77b4:c71e:60fa(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:c879:59ca:259:794f(Preferred)
Link-local IPv6 Address . . . . . : fe80::cceb:a3f3:c04f:a53d%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.231(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11 October 2023 19:19:02
Lease Expires . . . . . . . . . . : 14 October 2023 10:31:12
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 134235618
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\alanc>ipconfig/all

Windows IP Configuration

Ethernet adapter Ethernet:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek PCIe GbE Family Controller
Physical Address. . . . . . . . . : 7C-8A-E1-68-38-87
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:a17d:2394:207c:e905(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:9959:fdcb:b404:6e6f(Preferred)
Link-local IPv6 Address . . . . . : fe80::2eac:e4c6:9dcc:c531%7(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%7
DHCPv6 IAID . . . . . . . . . . . : 125602529
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%7
fe80::ee6c:9aff:feb1:546e%7
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Wireless LAN adapter Local Area Connection* 8:

Wireless LAN adapter Local Area Connection* 10:

Wireless LAN adapter WiFi:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Realtek 8821CE Wireless LAN 802.11ac PCI-E NIC
Physical Address. . . . . . . . . : 00-45-E2-4E-D1-0F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2a00:23c7:5ba1:ab01:fd05:77b4:c71e:60fa(Preferred)
Temporary IPv6 Address. . . . . . : 2a00:23c7:5ba1:ab01:c879:59ca:259:794f(Preferred)
Link-local IPv6 Address . . . . . : fe80::cceb:a3f3:c04f:a53d%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.231(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 11 October 2023 19:18:41
Lease Expires . . . . . . . . . . : 14 October 2023 10:30:52
Default Gateway . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 134235618
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-27-DE-66-4C-7C-8A-E1-68-38-87
DNS Servers . . . . . . . . . . . : fe80::ee6c:9aff:feb1:546e%9
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
home

Ethernet adapter Bluetooth Network Connection:

C:\Users\alanc>ping8.8.8.8
'ping8.8.8.8' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\alanc>ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=11ms TTL=58
Reply from 8.8.8.8: bytes=32 time=10ms TTL=58
Reply from 8.8.8.8: bytes=32 time=13ms TTL=58
Reply from 8.8.8.8: bytes=32 time=11ms TTL=58

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 13ms, Average = 11ms

C:\Users\alanc>

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 09:42:00 GMT

I sent the readings across out of interest but of course the Ethernet connection is working fine today. I have not done anything different apart from get a good nights sleep. I am very confused by this.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

countrypaul — Fri, 13 Oct 2023 09:51:07 GMT

I notice that your Ethernet connection is static rather than DHCP and has no IP4 gateway or DNS server configured, also your WiFi seems active at the same time as the Ethernet. I have no idea if either of those points is relevant, but on my laptop when Ethernet is active WiFi is disabled - both are set for DHCP so would have the same gateway/DNS configuration. I have not tried the type of configuration you have so my comments might be totally irrelevant😁

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 10:10:32 GMT

Settings shows the Ethernet as Automatic (DHCP), IPv4 Address is showing. Copy of properties below:

Link speed (Receive/Transmit): 1000/1000 (Mbps)
IPv6 address: 2a00:23c7:5ba1:ab01:a17d:2394:207c:e905
Link-local IPv6 address: fe80::2eac:e4c6:9dcc:c531%7
IPv6 DNS servers: fe80::ee6c:9aff:feb1:546e%7
fe80::ee6c:9aff:feb1:546e%7
IPv4 address: 192.168.137.1
Primary DNS suffix: home
DNS suffix search list: home
Manufacturer: Realtek
Description: Realtek PCIe GbE Family Controller
Driver version: 10.35.510.2019
Physical address (MAC): 7C-8A-E1-68-38-87

Having plugged the Ethernet cable back in and out again, I have returned to the state where internet sites are not connecting. I will try a reboot. I did notice on Ethernet just now that I am unable to connect to OneDrive or my networked printer. All very odd.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

countrypaul — Fri, 13 Oct 2023 11:56:01 GMT

In your earlier posting of the results of ipconfig with the Ethernet adapter under DHCP Enabled it says No. Also there is no Gateway address or DNS server address for IPV4. (Section copied and placed below to save scrolling about). This section also shows the WiFi still connected.

Something weird appears to be happening with your Ethernet connection - I am not sure what. Could it be a faulty cable (unlikely to cause these problems), or a faulty driver (is there an update?).

Ethernet adapter Ethernet:

Re: Unable to connect to websites via Ethernet on Smart Hub 2

ljm — Fri, 13 Oct 2023 12:22:29 GMT

Does the WiFi automatically disconnect when connecting Ethernet, or does it have to be switched off manually within Wireless section of Hub Manager?

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 12:29:44 GMT

I checked the drivers in Device Manager and all connectivity ones are up to date.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 12:31:13 GMT

With Ethernet connected if I click on connections it shows wi-fi as disconnected.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 12:33:33 GMT

I have tried some different cables to elimiante that but still get the same results. I have also switched ports on the Smart Hub.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

ljm — Fri, 13 Oct 2023 12:37:56 GMT

The logs you posted indicate you are still connected to WiFi though?

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Anonymous — Fri, 13 Oct 2023 12:49:38 GMT

Your ethernet NIC is showing an invalid address for the SH2:

IPv4 Address. . . . . . . . . . . : 192.168.137.1(Preferred)

For static that should be in the range of 192.168.1.2 to 192.168.1.63. For DHCP it should be 192.168.1.xxx where xxx is anything between 64 & 253. See the valid IP address of the wireless NIC:

IPv4 Address. . . . . . . . . . . : 192.168.1.231(Preferred)

So it looks as though at some point you have set a static IP address to connect to a different network? You need to set the ethernet back to DHCP or set a valid address.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 12:53:30 GMT

So it looks as though at some point you have set a static IP address to connect to a different network? You need to set the ethernet back to DHCP or set a valid address.

I was not aware of doing that, how do I change that setting?

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 12:59:53 GMT

The network connections shows wi-fi as disconnected when the Ethernet cable is in:

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Anonymous — Fri, 13 Oct 2023 13:00:40 GMT

In W11, Settings > Network & Internet > Ethernet.

IP & DNS should be set to Automatic (DHCP).

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 13:04:38 GMT

I ran network diagnostics and it now says IVp4 is now connected, I seem to be able to open web pages now.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

countrypaul — Fri, 13 Oct 2023 13:04:46 GMT

I presume you have a Lenovo laptop, the issue with connecting ethernet disabling WiFi seems to be a "feature". I noticed on the Lenovo website an article that suggest installing "the VLAN driver for my intel ethernet adapter Intel(R) Ethernet Connection (4) I219-LM" allows the selection of "packet Priority and VLan" which can then be set to Disabled in the ethernet properties > configure > click in advanced tab > settings with the result that it fixed the problem for one user.

I have no idea if that is a solution for your laptop or not, but you might want to read up about it to see if it is relevant.

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Anonymous — Fri, 13 Oct 2023 13:10:36 GMT

@Alan_in_Hemelwrote:
I ran network diagnostics and it now says IVp4 is now connected, I seem to be able to open web pages now.

Maybe IP4 had become disabled somehow & the troubleshooter has re-enabled it. But as long as it's working...

Re: Unable to connect to websites via Ethernet on Smart Hub 2

Alan_in_Hemel — Fri, 13 Oct 2023 13:11:25 GMT

Yes it is a Lenovo but my daughter's laptop is an Acer and that exhibited the same problems.