This topic

Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Wed, 11 Oct 2023 16:15:00 GMT

I have looked at other posts on this subject, placed the device in the window and bought additional antenna but still only get one bar. Any other suggestions or shall I just send this back as useless?

Re: Poor 4G Signal for Hybrid Connect

licquorice — Wed, 11 Oct 2023 16:19:29 GMT

I only get one bar, but the device works if I lose my broadband connection.

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Wed, 11 Oct 2023 18:11:35 GMT

Thanks. Is there anyway I can test this by say removing the broadband cable from the back of the hub or does it need to be initiated by BT?

Re: Poor 4G Signal for Hybrid Connect

licquorice — Thu, 12 Oct 2023 07:23:22 GMT

Hmm, I thought I replied to this last night but must have hit the wrong button.

Yes, you can test the device by simply disconnecting your broadband cable. Bear in mind it will take a couple of minutes before the hybrid kicks in. When you replace the broadband cable, it can take several minutes for the switch back to happen. I assume the delay in both directions is deliberate to stop flip flopping on a short break.

Re: Poor 4G Signal for Hybrid Connect

Andrew600 — Thu, 12 Oct 2023 08:47:24 GMT

@Alan_in_Hemel

Have you tried moving the Hybrid Connect to another room? Anywhere with a decent WiFi connection to the hub will work. It can’t use the WiFi signal from a disc though, it has to be the hubs WiFi.

Our hub is in the living room and the Hybrid connect is upstairs where the 4G signal is stronger. It’s perfectly happy up there.

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Thu, 12 Oct 2023 09:47:10 GMT

I have tried moving the hybrid connect around the house, but the signal does not improve. I just think we are in an area of poor EE signal.

I tried disconnecting the broadband line and it took about three minutes for the hybrid connect to sort itself out. However, the wi-fi was very poor and kept cutting out and none of the wired devices could get any broadband at all. After reconnection it took about three minutes to stabilise the broadband again.

My conclusion is this BT 'benefit' is not going to do much for me.

Re: Poor 4G Signal for Hybrid Connect

Andrew600 — Thu, 12 Oct 2023 09:52:05 GMT

The delays are normal, 3 minutes is perhaps slightly longer than expected, but I think your conclusion is probably right.

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Thu, 12 Oct 2023 12:57:03 GMT

I just had a long chat with BT Technical Support who suggested my test would not work, as the hybrid connect hub has to be initiated by BT in a fault situation to get a network connection. They suggested keeping the hybrid hub in the box and only bringing it out when needed! I am not sure this gives me great deal of confidence.

Re: Poor 4G Signal for Hybrid Connect

licquorice — Thu, 12 Oct 2023 15:07:57 GMT

As usual, they are talking utter nonsense. The hybrid connect, as you have discovered, switches in automatically on broadband failure.

What they are talking about is the 4G mini hub not the hybrid connect.

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Fri, 13 Oct 2023 07:52:32 GMT

This is really frustrating as I clearly said it was Hybrid Connect that I had. I have packed it away now and cannot be bothered to get it out again as it never worked for me anyway. Is it worth complaining to BT and if so what is the best route to do that?

Re: Poor 4G Signal for Hybrid Connect

Anonymous — Fri, 13 Oct 2023 08:31:54 GMT

@Alan_in_Hemelwrote:
I tried disconnecting the broadband line and it took about three minutes for the hybrid connect to sort itself out. However, the wi-fi was very poor and kept cutting out and none of the wired devices could get any broadband at all. After reconnection it took about three minutes to stabilise the broadband again.

What do you mean by the WiFi was poor? Do you mean devices connected wirelessly couldn’t get any broadband at all like your wired devices?

Did you manage to do a speed test when the hub was running off the 4G signal?

I was lead to believe that BT would do a check if you tried to order Halo 3+ to see what 4G coverage you would have and wouldn’t sell it to you if it was below certain parameters, perhaps that was duff info?

Last two things to check, the EE coverage map will tell you what they think you should get, plus if there are problems in your area and Cellmapper will tell you exactly which tower (if any) covers you to aid with positioning of the Hybrid Connect.

Checking both also strengthens your complaint if you have been missold.

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Fri, 13 Oct 2023 09:29:10 GMT

My iPhone showed an internet connection in settings but with very low signal. When I tried to use anything my phone told me I was not connected to the internet. The wired devices showed no internet connection at all.

The EE Coverage map said this: You won't get 4G coverage on your BT 4G Home Hub (EE SIM).

Re: Poor 4G Signal for Hybrid Connect

Anonymous — Fri, 13 Oct 2023 11:22:56 GMT

Well, there is your evidence that it shouldn’t have been sold to you then. You will need to raise a complaint, basically it is the only way to track a case even if you aren’t actually complaining.

Re: Poor 4G Signal for Hybrid Connect

Andrew600 — Fri, 13 Oct 2023 11:36:37 GMT

I get the same you won’t get coverage message from the EE coverage check, despite my Hybrid Connect sitting there happily showing the maximum 3 bars with a -86 dBm signal reported by the hub.

I’d still use it as evidence if I were Alan as he clearly has a useless service, but something’s wrong with the coverage checker somewhere which doesn’t seem to recognise the term Hybrid Connect at all.

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Fri, 13 Oct 2023 12:38:37 GMT

I have prepared a log of events as I have had other issues over the contract renewal. Such as removal of landline services, Voicemail & Call Protect, between contract agreement date and install date. This is despite the fact they were agreed to be carried over from the last contract, I will lose them both for two weeks. I will wait until after the Full Fibre install date so I have a complete picture before I send the complaint log onto BT.

Thanks for all the help on here on this subject.

Re: Poor 4G Signal for Hybrid Connect

Anonymous — Sat, 14 Oct 2023 06:51:06 GMT

@Andrew600wrote:
I get the same you won’t get coverage message from the EE coverage check, despite my Hybrid Connect sitting there happily showing the maximum 3 bars with a -86 dBm signal reported by the hub.
I’d still use it as evidence if I were Alan as he clearly has a useless service, but something’s wrong with the coverage checker somewhere which doesn’t seem to recognise the term Hybrid Connect at all.

I always use an iPhone on the checker, never bothered searching for Hybrid Connect.

Mine is sitting in a window with rabbit ears aerials added and that gets me 2 bars around -100dBm.

If I force an event I get the full 30 Mbps download that it is capped at, but I had to use Cellmapper to find the right mast to try and connect to as there is only one of 3 in my area that really reaches the house and seems to drop dramatically once it hits the first external wall!

Re: Poor 4G Signal for Hybrid Connect

Alan_in_Hemel — Tue, 17 Oct 2023 15:11:06 GMT

It has taken me a while to work out how to re-size a photo so it can be accepted on this site. This is the best I get and nothing works through it when the broadband is disconnected.