This topic

Lost 'Smart TV' functionality

stevesim — Mon, 16 Oct 2023 10:01:17 GMT

Hi, we've recently signed up to BT TV Box pro, however, our TV seems to have lost it's 'Smart TV' functionality.

For some reason it can't find the wifi (wireless) network & we're struggling to establish which cables to use & where they go ?

Any advise would be appreciated.

Re: Lost 'Smart TV' functionality

real_woodworm — Mon, 16 Oct 2023 12:22:36 GMT

You will either need a cable from your TV to your router, using one of the LAN sockets, or if your TV supports it, connect via WiFi

Re: Lost 'Smart TV' functionality

stevesim — Mon, 16 Oct 2023 12:50:42 GMT

Hi
Thanks for your reply.
Which cable do you think we will we need please ?
ethernet/usb ? we don't have a spare ethernet socket on back of router.
TV supports wifi but for some reason can't find it ?

Re: Lost 'Smart TV' functionality

Carlusha — Mon, 16 Oct 2023 13:32:19 GMT

@stevesim Can you see the wifi using your mobile phone or a tablet?

Re: Lost 'Smart TV' functionality

stevesim — Mon, 16 Oct 2023 14:33:57 GMT

Yes, wifi working around the house, but TV won't/can't recognise it.

Re: Lost 'Smart TV' functionality

caravanj — Tue, 17 Oct 2023 10:29:10 GMT

@stevesim

Hi
Thanks for your reply.
Which cable do you think we will we need please ?
ethernet/usb ? we don't have a spare ethernet socket on back of router.
TV supports wifi but for some reason can't find it ?

Just to double check any possible confusion, are you saying you can't find a WiFi option in your TV settings, or you can find it but nothing happens when you try to use it?

Re: Lost 'Smart TV' functionality

stevesim — Tue, 17 Oct 2023 10:46:33 GMT

Hi, the TV doesn't show a wifi option to connect to.
Howevere, we've managed to connect an ethernet cable to TV & back of router & that seems to work now.
Maybe we should just disregard trying to connect by wifi ??

Re: Lost 'Smart TV' functionality

caravanj — Tue, 17 Oct 2023 15:13:42 GMT

@stevesim

Has the TV ever been connected to WiFi?

What make & model is it?

Our WiFi enabled TVs are both connected via an Ethernet cable.

Re: Lost 'Smart TV' functionality

stevesim — Tue, 17 Oct 2023 15:14:35 GMT

Yes, prior to subscribing/connecting to BT it connected to wifi.

Re: Lost 'Smart TV' functionality

caravanj — Tue, 17 Oct 2023 15:18:36 GMT

@stevesim

Ok, so you have a WiFi option in the TV settings network menu but that option doesn't find a WiFi signal.

Re: Lost 'Smart TV' functionality

stevesim — Tue, 17 Oct 2023 16:12:52 GMT

No wifi option in settings.

Re: Lost 'Smart TV' functionality

caravanj — Tue, 17 Oct 2023 16:21:08 GMT

@stevesim

But there was a WiFi option in the settings previously when you connected it to WiFi so I can't understand how the option would disappear from the TV menu.

Re: Lost 'Smart TV' functionality

ptrduffy — Wed, 18 Oct 2023 10:20:47 GMT

You'll be better off with the Ethernet connection anyway, so just disregard the WiFi.

Re: Lost 'Smart TV' functionality

HHGTTG — Thu, 19 Oct 2023 19:19:18 GMT

My Apps on my old Smart Sony TV ceased to function a long time ago and the only way of getting some of them back was by resetting the TV which was a pain in the proverbial and anyway they couldn't be downloaded but were fixed.

I ended up buying a Roku device and plugging that into the TV via a spare HDMI socket. That connects easily to my WiFi and is so reliable and much easier to use.