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Unknown devices on hun

jazzy64 — Wed, 18 Oct 2023 10:02:12 GMT

Hi Guys

Thought I might ask here about my replacement hub. Yesterday I received a replacement Smart hub 2. After unboxing and logging into to admin settings I noticed that there were already unknown devices listed in the address table. Ethernet ports 1 &2 had a device listed as Bay7-Master, Ethernet port 3 as Slave-Bay7 and the USB port was used as well. Am a little worried that after connecting my device to the hub is my device compromised as well as the hub. Is this normal. Also this morning my phone wouldn’t connect to wi-fi saying ‘password incorrect’ even though the password was correct and was the one that worked last night and was saved into my device. Any insights would be very much appreciated. Many thanks

Re: Unknown devices on hun

imjolly — Wed, 18 Oct 2023 11:09:42 GMT

sounds like a refurbished hub. try factory reset by pressing recessed button on back and holding 20/30 secs until hub lights flash

Re: Unknown devices on hun

jazzy64 — Wed, 18 Oct 2023 11:21:51 GMT

Hi there, many thanks for your reply and also apologies for the misspelling in the title. Will try that thanks. One thing I did notice was that these ports wires all connected and disconnect within a minute or two of each other at midnight on 1st Oct. Could it be that it was bt staff testing the ports and didn’t erase it afterwards or could previous owner have not reset it properly. Just to note that all other settings (SSID, password, hub admin password were all set at their defaults). Should I be worried that I have already connected my phone to it (apologies if that sounds paranoid, am new to the forums)

Re: Unknown devices on hun

Anonymous — Wed, 18 Oct 2023 12:09:59 GMT

I'd agree with @imjolly that it's likely a reburb/return that hasn't been properly reset.

Thos MAC addresses (are the end digits the same?) belong to Actin Star Enterprises. The slightly odd thing is that they seem to make USB peripherals, although that does include a USB ethernet adapter. The fact they have IP addresses assigned suggest a physical connection.

Just reset it & I'm sure it will be fine.

Re: Unknown devices on hun

davematthews — Sat, 01 Mar 2025 23:24:04 GMT

I have the same situation which is odd, I just reset the router and its fine.

Re: Unknown devices on hun

WSH — Sat, 01 Mar 2025 23:29:03 GMT

Something from the manufacturer's testing/setup perhaps?

EDIT: Poster subsquently deleted his other posts

Re: Unknown devices on hun

WSH — Sat, 01 Mar 2025 23:10:41 GMT

I thought you said it was definitely not pre-owned?

Re: Unknown devices on hun

WSH — Sat, 01 Mar 2025 23:18:42 GMT

I'm not sure your line of reasoning makes sense. What time difference?

For someone to connect to the lan ports on the hub would require physical access so it's very unlikely to be hacking.

The replies should be fine.

Re: Unknown devices on hub

PaulT1947 — Fri, 21 Mar 2025 16:33:33 GMT

BT recently changed my landline to digital, through my broadband. They sent me a new Smart Hub 2. When setting it up it shows:- Bay7-Master (Port1), Bay7-Master (Port2), Slave-Bay1 (Port1) and Slave-Bay7 (Port3). I have eleven devices attached to the hub so if I do a Factory Reset to hopefully remove these, will I have to attach all my devices to the hub again? Thanks for any help.

Re: Unknown devices on hub

imjolly — Fri, 21 Mar 2025 16:52:48 GMT

I assume you mean your wireless devices and as long as you have not changed hub name (SSID) and wireless password then devices should reconnect automatically after reset

Re: Unknown devices on hub

PaulT1947 — Fri, 21 Mar 2025 18:32:43 GMT

Thanks - I'll give it a go.