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Smart Hub Ethernet Connection

ChrisMacL — Thu, 02 Nov 2023 21:34:14 GMT

Hi, after a household power outage recently, when all 4 worked before, now its only gig ethernet port 4 on Smart Hub type B that connects anything.

Does anyone have any ideas how other 3 may regain connectivity?

Thanks

Re: Smart Hub Ethernet Connection

imjolly — Thu, 02 Nov 2023 22:18:22 GMT

Have you tried a factory reset of hub by pressing the recessed button back and holding 20\30 seconds until hub lights flash and see if that fixes it

Re: Smart Hub Ethernet Connection

ChrisMacL — Thu, 02 Nov 2023 23:16:44 GMT

Have tried that without success, thanks anyway

Re: Smart Hub Ethernet Connection

NeilO — Fri, 03 Nov 2023 11:09:07 GMT

Hi @ChrisMacL I'd recommend getting in touch with the broadband faults team on this link and they'll sort you a replacement.

Neil

Re: Smart Hub Ethernet Connection

ChrisMacL — Fri, 03 Nov 2023 12:49:46 GMT

Much appreciated!

Re: Smart Hub Ethernet Connection

NeilO — Fri, 03 Nov 2023 12:51:48 GMT

@ChrisMacL post back and let us know how you get on.

Neil

Re: Smart Hub Ethernet Connection

caravanj — Sat, 04 Nov 2023 06:43:50 GMT

@ChrisMacL

One possibility, although remote, is surge damage when your power supply was reconnected.

Re: Smart Hub Ethernet Connection

ChrisMacL — Fri, 24 Nov 2023 14:20:20 GMT

Hello, after a unrelated broadband line problem that was discovered while telling BT about this, a new Smart Hub has been delivered and all connections working fine on this one.