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SmartHub2 - IPV4 DHCP Issue after upgrade to v0.41.00.07076-BT

dhcpainintheass — Wed, 15 Nov 2023 13:34:27 GMT

Hi,

I live in a large HMO where the landlord provides internet access using the Smart Hub 2 and a few Discs scattered around.

It looks like the SH2 updated its firmware to v0.41.00.07076-BT yesterday and since, my devices will no longer received an IPV4 address. They receive IPV6 with no issues.

I thought perhaps the DHCP pool had been exhausted, it's a 10 bedroom property with a lot of devices and after scanning the LAN I saw .253 had been allocated. I increased the pool from the default .64-253 to .10-253 to allow an extra 54 IPs. This hasn't resolved the issue.

The issue is 100% with the SH2, I have 18 devices all suffering with the same problem. If I check the log on the SH2, I can see it leasing an IP to the devices as I connect them. But they never receive the IP.

Issue exists on both WiFi & Ethernet.

Any and all thoughts and suggestions welcome.

Many thanks

Re: SmartHub2 - IPV4 DHCP Issue after upgrade to v0.41.00.07076-BT

licquorice — Wed, 15 Nov 2023 13:33:25 GMT

Factory reset the hub

Re: SmartHub2 - IPV4 DHCP Issue after upgrade to v0.41.00.07076-BT

dhcpainintheass — Wed, 15 Nov 2023 13:44:50 GMT

Is that the only option with these things? I haven't setup this system myself so I'm not familiar with BTs hardware.

Would the 3 discs around the building need to be reconfigured? The system is using the default SSID/password printed on the SH2