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EE Merger

DCarruthers — Fri, 17 Nov 2023 11:48:10 GMT

My broadband account merged with EE broadband this morning. Now I can only connect to a EE WiFi unsecured network. Is anyone else having this problem?

Re: EE Merger

NeilO — Fri, 17 Nov 2023 12:02:34 GMT

@DCarruthers I'm not sure what you mean by merged, have you ordered New EE broadband and it's not working? The BT WiFi hotspots are being renamed to EE WiFi but work in exactly the same way.

Thanks

Neil

Re: EE Merger

DCarruthers — Fri, 17 Nov 2023 12:12:18 GMT

Hi Neil,

on my available networks I no longer have the hub SSID being broadcast. I have EE WiFi and EE WiFi-X. The -X looks to be the only secured network and I can’t connect to this.

I can connect to the unsecured network.

Hope this makes sense?

David

Re: EE Merger

imjolly — Fri, 17 Nov 2023 12:32:44 GMT

have you tried the usual switch hub off and then on again after say 20/30 seconds

Re: EE Merger

Addy — Fri, 17 Nov 2023 12:48:38 GMT

The -x is now for Ee/BT engineers only we mere mortal can't log into it. EE Wifi doesn't work with the BT WIFI app. If you try to log into EE WIFI it brings up a log in landing page where you can select EE or BT Broadband customer and then if you have BT BB use your BT ID details to log in.

See this post for more info / discussions on this BT to EE WIFI

Re: EE Merger

NeilO — Fri, 17 Nov 2023 13:01:42 GMT

@DCarruthers I understand, you haven't been merged with EE then. Try the Hub reset that @imjolly mentioned and let us know if that helps.

Neil

Re: EE Merger

DCarruthers — Fri, 17 Nov 2023 13:07:21 GMT

Addy,

Thanks for the reply. So is it correct that my Hub6 will no longer broadcast the default BT SSID that I had previously connected to?
David

Re: EE Merger

DCarruthers — Fri, 17 Nov 2023 13:09:40 GMT

Hi Neil,

Ive now restarted my hub 3 times. The original SSID isn’t available, just the EE WiFI one.
David

Re: EE Merger

licquorice — Fri, 17 Nov 2023 13:10:34 GMT

No, the hub SSID is entirely different and will continue to be broadcast, there appears to be a fault with your hub.

Re: EE Merger

licquorice — Fri, 17 Nov 2023 13:12:10 GMT

It's not clear if you are referring to the Hub's own SSID or the BT WiFi SSID

Re: EE Merger

Addy — Fri, 17 Nov 2023 13:18:05 GMT

ah no sorry it is just the BT WIFI and BT WIFI-X that have been renamed or replaced with EE WIFI and EE Wifi-x.

Your original hub SSID BT-XXXXXX ( what ever) should still be broadcast as well as the EE wifi ones.

If you have restarted your hub try switching the WiFi off and back on on whatever device you use to see if it shows the original SSID

(i suspect you may have other replies during the time it took me to type and post this one)

Re: EE Merger

DCarruthers — Fri, 17 Nov 2023 13:23:40 GMT

Thanks everyone for your replies. As a last resort I did a factory reset on the hub and all is working again with the original Hub6 SSID. The EE SSID doesn’t appear anyone. Very strange indeed!

Thanks again

David