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SMART HUB 2 & Phone ???

FreddieJones — Sat, 18 Nov 2023 17:59:23 GMT

I'm really confused and would welcome some advice about my new SMART HUB 2.

Do I need a certain type of phone to make things work properly ?

I currently have a BT 4600 phone, which people are calling but which are not always coming through.

My computer is working fine it's just the phone that is a real problem.

Many thanks.

Re: SMART HUB 2 & Phone ???

jac_95 — Sat, 18 Nov 2023 18:01:45 GMT

@FreddieJones

Have you moved to Digital Voice?

If so try plugging the phone into the green phone port on back of the smart hub

Re: SMART HUB 2 & Phone ???

FreddieJones — Sun, 19 Nov 2023 09:16:33 GMT

@jac_95

I think we have moved to digital voice.

I've put the phone into the back of the router.

Tbh I feel a bit stupid but I can't understand how this all works.

Re: SMART HUB 2 & Phone ???

jac_95 — Sun, 19 Nov 2023 10:59:47 GMT

@FreddieJones

Did that work after you plugged the phone into the green phone port on the back of the smart hub ?

If not you can check to see if your digital voice service is configured in your smart hub by going to: http://192.168.1.254

Then check to see if the phone bit is showing your number or if it's shown as not configured - see image below (I've highlighted the bit to look at in red box)

Re: SMART HUB 2 & Phone ???

FreddieJones — Sun, 19 Nov 2023 11:41:24 GMT

@jac_95

Many thanks! 👍 I'll do that later today.

Re: SMART HUB 2 & Phone ???

FreddieJones — Thu, 23 Nov 2023 12:57:45 GMT

Success ! Thank you.