This topic

Switch lights off on wireless extenders

mashworth1877 — Sat, 01 Oct 2022 12:35:28 GMT

Hello. Could someone please help. I am trying to switch off the lights on my wireless extenders. I have tried logging into the hub manager from my Mac and I can see each of the wireless extenders listed but there is no option to switch the lights off? Thanks so much!

Re: How to turn lights off on complete WiFi disks

mashworth1877 — Sat, 01 Oct 2022 12:41:28 GMT

I'm still trying to figure out how to do this! I can see the discs on the hub manager but there is no option to switch the lights off. I don't own a PC and have tried doing it from my phone, iPad and MacBook but no luck. Does anyone have any suggestions? Thanks!

Re: Switch lights off on wireless extenders

Les-Gibson — Sat, 01 Oct 2022 12:47:12 GMT

Insulation tape

Re: How to turn lights off on complete WiFi disks

gg30340 — Sat, 01 Oct 2022 13:16:31 GMT

When you get to the discs in the hub manager have you tried highlighting and clicking on the individual discs to see if a button becomes visible on the discs page that will open?

Re: How to turn lights off on complete WiFi disks

gg30340 — Sat, 01 Oct 2022 13:21:19 GMT

I have moved your post that was on another thread onto your own thread because posting the same question across multiple threads causes duplication of effort and answers all over the place.

Re: How to turn lights off on complete WiFi disks

VeteranISPUser — Sat, 01 Oct 2022 13:28:55 GMT

Hi @mashworth1877

You can turn the Complete WiFi disc lights on and off using the My BT App.

As you should be able to see below, I have the light on my Bedroom Complete WiFi disc turned off.

Re: How to turn lights off on complete WiFi disks

mashworth1877 — Sat, 01 Oct 2022 17:15:54 GMT

Yes, I have clicked on each of the wireless extenders, in each case a bunch of stuff comes up but no option to turn the light off.

Re: How to turn lights off on complete WiFi disks

mashworth1877 — Sat, 01 Oct 2022 17:16:10 GMT

Sorry!

Re: How to turn lights off on complete WiFi disks

Les-Gibson — Sat, 01 Oct 2022 17:21:26 GMT

If you don't like the insulation tape idea then you could darken them using a permanent black marker pen

Re: How to turn lights off on complete WiFi disks

johnwilson8142 — Mon, 04 Dec 2023 13:47:44 GMT

I don't know if you can revive this as the post is a year old, but there appears to be no option on the BT App as at December 2023 to turn the lights off on the discs. You can change the name but that's all. The hub you can indeed reduce brightness or turn off. Frustrating!

Re: How to turn lights off on complete WiFi disks

licquorice — Mon, 04 Dec 2023 15:05:40 GMT

Still there for me. App version 8.46.0

Re: How to turn lights off on complete WiFi disks

johnwilson8142 — Mon, 04 Dec 2023 20:10:19 GMT

Thanks for the reply Licquorice. Maybe you can point me in the right direction.

So: In MyBT App > More> Your WiFi Network

Options then are

"Smart Hub 2" - allows alteration of hub light setting then > "Connected devices" - this shows connected discs and allows renaming (but nothing else)

Control WiFi access (allows time dependent settings) and Manage your WiFi settings (change name and password)

Can't see any option to change light setting on disks. Help please!

Re: How to turn lights off on complete WiFi disks

licquorice — Mon, 04 Dec 2023 20:37:22 GMT

MyBT> more > your WiFi network gives me a graphic of connected devices. Select disc which gives multiple options including changing light settings.

Silly question. Are you sure your disc is connected to the hub?

Re: How to turn lights off on complete WiFi disks

johnwilson8142 — Tue, 05 Dec 2023 00:24:13 GMT

Hi again. Perfectly sensible question and they are connected to the hub! However, the answer is nearly as daft.

The discs I have are BT Whole Home discs and the App I should be using is the Whole Home WiFi App not the MyBT App (the MyBT App does, a bit confusingly allow you to see the Whole Home discs configured on your network and to rename them but not turn off the light).

I'm pretty sure I used the MyBT app to set them all up on the new hub I was sent when they changed the phone lines to digital a month or two ago.

Not sure why there are 2 apps but presumably there are different types of disc available from BT? Or maybe one app hasn't yet been superseded by the other.

Anyway the lights are all as needed now and I won't need the black vinyl tape! Thanks for your help!!!

Re: How to turn lights off on complete WiFi disks

johnwilson8142 — Tue, 05 Dec 2023 00:38:03 GMT

Answering my own question it's BT Complete (black discs) vs BT Whole Home (white discs). Former come with BT subscription latter can be purchased independently. Therefore presumably two separate Apps. I'm a bit more educated now at least!

Re: How to turn lights off on complete WiFi disks

licquorice — Tue, 05 Dec 2023 08:07:48 GMT

They are totally different systems. Complete WiFi only works with the smart Hub2 and forms a mesh with it. The whole home discs work with any router and form an independent mesh separate to the router and needs to be connected by Ethernet