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Echo dot connection

Bluecoopy — Mon, 06 Nov 2023 06:08:16 GMT

Hey folks im trying to connect echo dot 2nd gen to bt smart hub ive tried lots of things but still no joy any help appreciated

Re: Echo dot connection

caravanj — Mon, 06 Nov 2023 06:53:37 GMT

@Bluecoopy

How far do you get with the connection process & what messages do you get?

Re: Echo dot connection

Bluecoopy — Tue, 07 Nov 2023 16:45:19 GMT

Not far at all i see the device in wifi but as soon as try to connect just wont at all then i get the message this device is updating then orange light on echo but its not even connected to wifi as says offline

Re: Echo dot connection

caravanj — Thu, 07 Dec 2023 11:58:56 GMT

@Bluecoopy

Sorry for the delay in replying, I've only just seen your reply.

I assume that by now you've got it connected.

Re: Echo dot connection

Bluecoopy — Thu, 07 Dec 2023 12:00:34 GMT

Na gave up managed one time to get it going but not anymore

Re: Echo dot connection

caravanj — Thu, 07 Dec 2023 12:18:55 GMT

@Bluecoopy

That's a pity.

Recently I've had problems with several of our Echo devices going offline & having to reconnect them.

I assume that when you tried you were near the router with Bluetooth activated.

Eventually I had to reset the Echo Flexes & Dots by pressing the activation button for around 30 seconds.

The first message after about 10 seconds says "Now in setup mode" but ignore that & keep the button pressed until you get the "Resetting your device, this will take about a minute" then release the button & wait till you get the message saying that your Dot has been reset.

Then start the process from scratch.

I had to do this a couple of times with each device.