This topic

Teckin smart plugs wont connect to hub

Kirkpatp — Fri, 08 Dec 2023 17:34:58 GMT

Tried turning off 5hz based , reset plugs ,tried different plugs but no luck in connecting , any ideas

Re: Teckin smart plugs wont connect to hub

VeteranISPUser — Fri, 08 Dec 2023 18:45:09 GMT

@Kirkpatpwrote:
Tried turning off 5hz based , reset plugs ,tried different plugs but no luck in connecting , any ideas

Hi @Kirkpatp The key for me getting my Teckin smart plugs to connect was to turn off 5GHz and fix the 2.4GHz channel(11) then reboot the SH2. Worked every time.

Re: Teckin smart plugs wont connect to hub

Kirkpatp — Sat, 09 Dec 2023 20:31:35 GMT

Brilliant this worked a treat , thank you

Re: Teckin smart plugs wont connect to hub

SBM_68 — Mon, 14 Oct 2024 20:16:31 GMT

How do I get my Teckin smart plugs to connect was to turn off 5GHz and fix the 2.4GHz channel(11) then reboot the SH2. Worked every time.

How do I go from 5ghz to 2.4 GHz channel (11)

Re: Teckin smart plugs wont connect to hub

Alex_H — Wed, 16 Oct 2024 09:30:52 GMT

Hi @SBM_68,

Welcome to the BT Community

To change the channel settings for your router, first load up the admin page by going to 192.168.1.254 Then select Advanced Settings> Wireless and you will need to login with the admin password which is located on the back of your Smart Hub.

Once logged in to this page you will be able to see the options to turn off 5GHz and set your desired channel etc.

Alex

Re: Teckin smart plugs wont connect to hub

farrantc — Mon, 12 May 2025 14:22:53 GMT

I have just purchased a Teckin Smart plug and it doesn't want to connect to my router!

I see on here that the Teckin only connects to the 2.4GHz on my router.

If I turn off the 5GHz part of the router what implications will I experience.

Re: Teckin smart plugs wont connect to hub

HHGTTG — Mon, 12 May 2025 14:34:39 GMT

Hi @farrantc

Surely once connected via 2.4 you can turn back on the 5Ghz band?

Re: Teckin smart plugs wont connect to hub

farrantc — Mon, 12 May 2025 14:42:59 GMT

Thanks, i'm a complete novice

I checked to see what was connected to the 5GHz and all my mobile devices are connected, will they still work?

Re: Teckin smart plugs wont connect to hub

imjolly — Mon, 12 May 2025 14:46:20 GMT

@farrantc

As @HHGTTG has posted once you have connected the teckin to the hub 2.4ghz network then you just re-enable the 5ghz network on your hub. As the teckin can't 'see' the 5ghz network is should not affect the existing connection

Re: Teckin smart plugs wont connect to hub

licquorice — Mon, 12 May 2025 15:10:03 GMT

Basically when you first set up the plugs they connect directly to your phone app rather than the BT Hub (ad-hoc mode), if your phone is connected to the Hub via the 5Ghz wifi, it won't see the 2.4Ghz wifi from the plug. Turning off the 5Ghz on the Hub forces your phone to use 2.4Ghz when it can then see the plug.

Once everything is set up, the plugs connect to the Hub rather than your phone, thus you can turn the 5Ghz back on again. The plug talks to the hub at 2.4Ghz and then talks to your phone at 5Ghz.

Re: Teckin smart plugs wont connect to hub

farrantc — Mon, 12 May 2025 16:48:23 GMT

Thankyou
I think all I wanted to know was what would happen if I turned off the 5GHz on the router, well actually nothing happened, everything carried on as normal.

The plug is now installed and 5GHz is back on.
Athough now it all works, i'm beginning to think i wished id saved my money!