https://community.bt.com/t5/Home-setup-Wi-Fi-network/Thermostatic-Plugs-for-wall-heaters/m-p/2334272#M206527 <P>I am using WiFi thermostats around the house to control wall panel heaters. however, they run on 2.4g &amp; my new BT Smart HUB only offers 5g when attempting to add the new devices (worked fine on Sky). Is there a way to configure the router so that both 2.4g &amp; 5g show up on the SmartLife App?</P> Tue, 12 Dec 2023 18:43:50 GMT roster0660 2023-12-12T18:43:50Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Thermostatic-Plugs-for-wall-heaters/m-p/2334272#M206527 <P>I am using WiFi thermostats around the house to control wall panel heaters. however, they run on 2.4g &amp; my new BT Smart HUB only offers 5g when attempting to add the new devices (worked fine on Sky). Is there a way to configure the router so that both 2.4g &amp; 5g show up on the SmartLife App?</P> Tue, 12 Dec 2023 18:43:50 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Thermostatic-Plugs-for-wall-heaters/m-p/2334272#M206527 roster0660 2023-12-12T18:43:50Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/Thermostatic-Plugs-for-wall-heaters/m-p/2334274#M206528 <P>The Smart Hub transmits both 2.4Ghz and 5Ghz WiFi. They both have the same SSID (network name). </P> <P>The problem is usually because a device on 2.4Ghz is trying to connect in ad hoc mode to a device connected to the router on 5Ghz.</P> <P>Simply turn off the 5Ghz WiFi on the hub to force your device to connect to 2.4Ggz. Once you have set up the thermostat, turn the 5Ghz back on again.</P> Tue, 12 Dec 2023 18:54:33 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/Thermostatic-Plugs-for-wall-heaters/m-p/2334274#M206528 licquorice 2023-12-12T18:54:33Z