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Ring Door Bell

nikhilmistry — Thu, 28 Dec 2023 12:04:30 GMT

I have a Ring Door Bell 2 and my BT Smart Hub 2. They were working perfectly fine until abnout 3 weeks ago when the door bell discharged. Since then it is not connecting to the internet. I have tried everything i have read through the forumns including trying to connect at a different location where is worked straight away. Any help is greatly appreciated.

I have tried everything and now stuck.

1. Fully charged.

2. Reset the hub.

3. Tried switching off 5GHZ

4. Factory reset

5. BT Helpdesk updated the hub.

Re: Ring Door Bell

Keith_Beddoe — Thu, 28 Dec 2023 12:16:30 GMT

@nikhilmistry

Welcome to this user forum for BT Retail phone and broadband customers.

Have you tried a factory reset of the BT Home Hub?

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Connection issues can be caused by the home hub running out of internal connections. A normal restart does not fix that.

Re: Ring Door Bell

imjolly — Thu, 28 Dec 2023 12:19:15 GMT

have you tried resetting the ring door bell back to factory and start as new

https://support.help.ring.com/hc/en-gb/articles/4405018926740-How-to-completely-reset-your-Ring-Video-Doorbell

Re: Ring Door Bell

ptrduffy — Thu, 28 Dec 2023 12:22:50 GMT

@nikhilmistry

You tried turning the 5GHz off, but have you tried manually changing the 2.4GHz channel? It may be that there's local congestion on the WiFi channel being used.

Re: Ring Door Bell

nikhilmistry — Thu, 28 Dec 2023 13:32:58 GMT

This has worked, changed to channel 6 and connected straight away. Didn't need to switch off the 5GHz.
Thank you 🙂