This topic

Getting an EE Smart Hub Plus

dikul — Sat, 13 Jan 2024 08:33:50 GMT

I have just renewed my contract and within a few days I will be switched to digital voice and getting the new Smart Hub Plus with the hybrid add on. I have not had a happy relationship with various Smart Hubs and Smart Hub 2s and have been using a Tp-Link router quite successfully. My question is this :

if I do have to go back to my own router is it still homehub@btroadband.com

with the password BT ?

Thanks in advance

Re: Getting an EE Smart Hub Plus

Keith_Beddoe — Sat, 13 Jan 2024 08:35:50 GMT

@dikul

Have you now moved to EE?

Re: Getting an EE Smart Hub Plus

licquorice — Sat, 13 Jan 2024 08:37:30 GMT

You won't be able to use Digital Voice with a third party router

Re: Getting an EE Smart Hub Plus

verkosh — Sat, 13 Jan 2024 08:39:46 GMT

But the Smart Hub Plus according to EEs site does have the phone socket on the back for digital voice so it should work with that

Re: Getting an EE Smart Hub Plus

licquorice — Sat, 13 Jan 2024 08:42:22 GMT

Nobody said it wouldn't.

Re: Getting an EE Smart Hub Plus

dikul — Sat, 13 Jan 2024 08:44:54 GMT

Hi Keith, still in the process, kit arrives today but switch over is 22 Jan.

Re: Getting an EE Smart Hub Plus

dikul — Sat, 13 Jan 2024 08:49:59 GMT

Hi liquorice
Yes, I understand that and, whilst I would like to retain the phone number, if the hub is not all it’s cracked up to be, I’d rather go back to my own router for broadband only, hence my wanting to check if the current log in will still work.

Re: Getting an EE Smart Hub Plus

licquorice — Sat, 13 Jan 2024 08:51:19 GMT

Yes, PPPoE details are still bthomehub@btbroadband.com and BT

Re: Getting an EE Smart Hub Plus

dikul — Sat, 13 Jan 2024 08:58:47 GMT

Ace! Thank you.

Re: Getting an EE Smart Hub Plus

Keith_Beddoe — Sat, 13 Jan 2024 08:59:52 GMT

@dikul

When you move, EE have their own user forum to help with issues.

https://community.ee.co.uk/

That would be the best place to post, once you move.