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Android Phone Not Showing Smart Hub 2

noeljr79 — Fri, 19 Jan 2024 12:16:35 GMT

My partner has recently bought a Nokia C32 and it picks up all the other WiFi networks around but not our Smart Hub 2. I've tried a factory reset of both the phone and Smart Hub 2, and also turning the 5GhZ on and off, still nothing. Any help would be greatfully appreciated thanks.

Re: Android Phone Not Showing Smart Hub 2

Les-Gibson — Fri, 19 Jan 2024 12:24:20 GMT

Presumably you mean that the phone doesn't display the SSID of your hub in the list of Wi-Fi networks available (?)

If this is so then try changing the wi-fi channel (from Advanced settings) to anything other than Smart, channels 11 and 44 should do

Re: Android Phone Not Showing Smart Hub 2

noeljr79 — Fri, 19 Jan 2024 13:12:03 GMT

Yes I mean the SSID, tried that and still not showing. I've got other devices that show the SSID.

Re: Android Phone Not Showing Smart Hub 2

Anonymous — Fri, 19 Jan 2024 13:59:16 GMT

Have you tried manually inputting the SSID rather than scanning for it?

Re: Android Phone Not Showing Smart Hub 2

WSH — Fri, 19 Jan 2024 14:41:24 GMT

According to the spec I’ve just glanced at, that phone is not capable of 802.11ac. I would have thought that the Smart Hub 2 was backward compatible with the “n” standard but I wouldn’t take it for granted.

I have a very old laptop. The built-in wi-fi adapter cannot see the SH2 despite it being “n”. If I plug an “ac” capable dongle in it works.

Edit: While I think about it, there are 3 wireless "modes" on the SH2 for compatibility. It probably needs a different mode selecting.