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Home Hub 2 ports

P1979 — Sat, 20 Jan 2024 09:28:03 GMT

Hi all!

Been having issurs lately with my home hub flashing purple on an evening.

Only way I can get back online is by powering off and on!

I read on here about only using port 1 on the smart hub 2.

Is this correct?

I am currently using 3 ports, and wondered if this could be the issue??

Thanks in advance!!!

Re: Home Hub 2 ports

imjolly — Sat, 20 Jan 2024 10:12:21 GMT

with SH2 you can use all 4 ports but port 4 doubles as WAL/LAN for customers on FTTP who use as WAN via a toggle switch in hub advanced settings

if still problems then I would try factory reset using recessed button on back and pressing/holding for 20/30 secs until hub lights flash

Re: Home Hub 2 ports

P1979 — Sat, 20 Jan 2024 10:22:56 GMT

Thanks imjolly,
Would you recommend just using ports 1 - 3 then?

Also, not to sound too stupid, but what do you mean by 'WAL/LAN for customers on FTTP who use as WAN' - I am not very technical!!!

Re: Home Hub 2 ports

imjolly — Sat, 20 Jan 2024 10:35:40 GMT

if you are on FTTP - fibre to the home then there is a white modem - ONT - installed and your hub connects to that using ethernet cable and must connect to port 4 as WAN not lan port. you can use all ports as long as not on FTTP