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FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 17:25:55 GMT

Hello there, I'm going to try and be as detailed as possible, so sorry about the length of this question.

Moved into new build, using Full fibre 900mb.. Next to the ONT is 5 ethernet ports, (even though there's only 3 upstairs) these were annoyingly not labeled.. after trial and error I found the port that matched my bedroom. I connected it up, and wired my xbox, getting all excited to download games fast, and play with very low latency.. however, the wire connection keeps dropping out then popping up every 5 seconds, as if I was removing the wire then plugging it in... I tried several wires so I know its not them. Has anyone got any ideas? I also tried moving the Hub upstairs into my room and wiring from the actual hub.. but that degraded everyone's speed and put my xbox into strict nat type.. although it wasn't dropping out every 5 seconds, it definitely wasnt usable...

Thanks in advance

Re: FTTP New build ethernet ports

WSH — Sun, 18 Feb 2024 18:02:04 GMT

Sounds as though there is a dodgy punch down somewhere in the structured wiring. If it was done properly, it should have been tested and certified afterwards. I bet that doesn't happen in domestic builds very often.

Re: FTTP New build ethernet ports

countrypaul — Sun, 18 Feb 2024 19:30:00 GMT

I agree with @WSH sounds like a problem with the wiring. DO you have a long ethernet cable you could run from the router to your xbox to test it by eliminating the installed Ethernet? Alternatively can you move the xbox down close to the SH2 to carry out a test with a short Ethernet cable?

Re: FTTP New build ethernet ports

brookheather — Sun, 18 Feb 2024 20:16:55 GMT

It's worth buying an RJ45 tester - they are only about £10 to buy - it will check there is signal continuity on each of the eight wires. You could also try unscrewing the faceplate and seeing if any of the eight wires are not fully punched down.

Re: FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 20:43:05 GMT

Yeah, you could be right with that.. is it something BT could help with? Whether I have to pay or not..

Re: FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 20:44:29 GMT

yeah, my son is connected directly to the hub via ethernet.. no issues, very good connection.. I ran some ethernet under the carpets before they were laid.. wish I did that for mine now

Re: FTTP New build ethernet ports

licquorice — Sun, 18 Feb 2024 20:53:06 GMT

Your internal wiring is entirely your responsibility and nothing to do with BT.

Re: FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 20:53:49 GMT

I'll look into this.. cheers for that mate

Re: FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 20:55:27 GMT

Yeah I figured.. do you know who would be best to contact to fix? I'm not very versed in this, would a electrician be able to sort it do you think? I know it's data and not spark.. but same principle?

Re: FTTP New build ethernet ports

licquorice — Sun, 18 Feb 2024 21:19:31 GMT

Not really, sparkies are generally not good at data wiring although they are probably getting better at it as it becomes more common.

You might find a suitable tradesman in your local paper.

Re: FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 21:28:10 GMT

Ok mate, appreciate the reply.. ill have to get this sorted, its always something isn't it.. it couldn't of just worked! Haha

Re: FTTP New build ethernet ports

WSH — Sun, 18 Feb 2024 22:07:52 GMT

@licquoriceI'm glad you said that. The last time I said it I upset someone...so I was keeping quiet.

@LowPingHunterRunning cables under carpets is a bad idea.

Re: FTTP New build ethernet ports

LowPingHunter — Sun, 18 Feb 2024 23:14:13 GMT

Would take more than that to upset me haha.. but already knew it was my responsibility, I'm basically trying to find out what I can do to fix it..

And no problems in last couple houses doing it mate, flat cable under the carpet, works a dream

Re: FTTP New build ethernet ports

countrypaul — Sun, 18 Feb 2024 23:56:48 GMT

If you are having trouble finding someone to check out the Ethernet ports you may want to try asking in your local PC shop as they should have the contacts (if not the personnel) that can check it over and fix it.

Re: FTTP New build ethernet ports

ptrduffy — Mon, 19 Feb 2024 09:08:01 GMT

You mentioned it's a new build - if you bought it directly from the developer then that would be my first port of call to try and get the cabling fixed.

Re: FTTP New build ethernet ports

Anonymous — Mon, 19 Feb 2024 09:18:40 GMT

When you moved the SH2 into your bedroom, how was it connected to the ONT? If you were still using the patch panel & the connection was stable, that would seem to rule that out.