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Broadband installation

deniseok14 — Mon, 19 Feb 2024 10:45:43 GMT

Hi, an engineer visited over 40 mins connected our wifi after moving home which we've had this wifi over 2 house moves. He has left saying he is resetting the connection however the wifi still has an orange light on.. how long does it take to reset?

Re: Broadband installation

naylor2006 — Mon, 19 Feb 2024 14:30:00 GMT

Solid Orange light in the BT Hub, broadly if thats the one you have, means that there is no internet connection, so not a WIFI issue.

In normal circumstances after the BT Hub is connected to the incoming internet service and powered on it should go blue within a couple minutes. I might be that the service isnt live yet.

What product do you have?

FTTP - Openreach Little Box on the wall the BT Hub connects to?

Or is it more tradition copper based internet which comes from your normal phone line?

Re: Broadband installation

PixieChaser — Mon, 19 Feb 2024 14:51:26 GMT

What Hub do you have? You can see the light codes here