This topic

Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 09:40:28 GMT

Hello, i have searched high and low for an answer to this, none of the prvious posts seem to cover my issues.

i recently replaced my modem/router with an Asus DSL-ax82u, i already use an after market router a tp link device. i have replicated the settings on the new asus modem and it seems to be connected but i still dont have internet acess for some reason.

i can comfirm its nothing silly like WIFI or anything this is all fine. it seems to be some advanced setting i dont understand perhaps.

just to make it clear its not a g.fast line or vdsl, its an old copper line type connection.

i have included screenshots from the old modem that i can comfirm is working and the new asus device config screen.

any help resolving this issue would be much appriciated.

Re: Replacement router Asus DSL-ax82u

imjolly — Sat, 24 Feb 2024 10:06:01 GMT

user should be bthomehub@btbroadband.com

and any password

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 10:09:47 GMT

I have tried this already, and also this username and password appears to work on the old modem just fine.

already elminated this as a potential issue, i set it the same as the old one as i knew that this was working.

Re: Replacement router Asus DSL-ax82u

licquorice — Sat, 24 Feb 2024 11:03:56 GMT

What are the other options on the WAN type dropdown and Service category dropdown?

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 15:10:22 GMT

ADSL and VDSL

also i have tried both, annoyingly the connection seems to be up but no internet acess?

Re: Replacement router Asus DSL-ax82u

c64z86 — Sat, 24 Feb 2024 15:16:32 GMT

How are you setting up the router, via Wifi or Ethernet?

Are your devices getting their IP addresses ok from it? Maybe double check its LAN/DHCP settings too?

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 15:17:22 GMT

Im logged inot the router VIA WIFI

i shall have a check but i do believe all this is ok ....

Re: Replacement router Asus DSL-ax82u

c64z86 — Sat, 24 Feb 2024 15:19:11 GMT

Maybe test a device via Ethernet instead, to see if it gets an internet connection?

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 15:26:48 GMT

I have tried a ping directly from the new device that confirms no connection 😩

Re: Replacement router Asus DSL-ax82u

licquorice — Sat, 24 Feb 2024 15:29:07 GMT

You are definitely getting DSL connectivity from the stats so the problem lies with the higher layers.

What are the other options for service category?

Re: Replacement router Asus DSL-ax82u

c64z86 — Sat, 24 Feb 2024 15:30:23 GMT

Do you know if its firmware is fully up to date or not?

What does it say on it's Administration-> System page?

Re: Replacement router Asus DSL-ax82u

licquorice — Sat, 24 Feb 2024 15:32:33 GMT

I doubt old firmware would prevent operation.

Re: Replacement router Asus DSL-ax82u

TimCurtis — Sat, 24 Feb 2024 15:34:14 GMT

@Yoced123

When you set up the Asus did you use the wizard or do it manually?

Re: Replacement router Asus DSL-ax82u

licquorice — Sat, 24 Feb 2024 15:34:57 GMT

Hoping you would be along @TimCurtis

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 15:35:59 GMT

UBR without PCR

UBR with PCR

CBR

Vbr

Gfr

NRT

I have set this as per the old modem

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 15:37:17 GMT

Manually setup

Re: Replacement router Asus DSL-ax82u

Yoced123 — Sat, 24 Feb 2024 15:43:53 GMT

I happened to notice the old modem/router didnt seem to be using IPv6, what leads me to be looking at this configuration page.

maybe something here isnt correct?

Re: Replacement router Asus DSL-ax82u

TimCurtis — Sat, 24 Feb 2024 15:46:11 GMT

@Yoced123

Use the wizard selecting the type of service you have and then add in the extras you need like username & password and your wireless settings.

Re: Replacement router Asus DSL-ax82u

licquorice — Sat, 24 Feb 2024 15:52:56 GMT

Factory reset first to start with a clean slate.

Re: Replacement router Asus DSL-ax82u

c64z86 — Sat, 24 Feb 2024 16:08:59 GMT

Before doing any of those, Make sure it has the latest firmware, yes even Asus themselves say to update the firmware first. They know their own equipment better than us:

I will be shot down for saying this, but I'm going to post it anyway:

DSL-AX82U｜Modem Routers｜ASUS United Kingdom

[Troubleshooting][xDSL] Why can’t my xDSL routers establish an internet connection? | Official Support | ASUS UK

Even if the firmware is not intended to fix possible DSL connection issues, there are updates to make IPV6 work more smoothly in there. Routers are one of the important things you always want up to date, for security if not anything else. Strange that this was not suggested here.

So you may as well update before you reset it 😊