This topic

IPAD will not sign into BTHUB6-RTH3

Rural-1 — Mon, 04 Mar 2024 09:38:22 GMT

1. Request assistance how to fix ipad and mobile phones (both Apple) - "incorrect password for network BTHub-6RTH3" keeps coming up when trying to connect to BT WIFI at home

2. Have tried Reset Network on Ipad - remains the same

3. No Apps awaiting loading

4. Desk Top PC working on WIFI all ok

Re: IPAD will not sign into BTHUB6-RTH3

Anonymous — Mon, 04 Mar 2024 09:41:35 GMT

Quick sanity checks would be to ensure that you're connecting to your router & not a neighbours, & that you're using the WiFi password & not the Admin password.

Re: IPAD will not sign into BTHUB6-RTH3

Rural-1 — Mon, 04 Mar 2024 09:49:22 GMT

Thank you for quick response - I have confirmed I am using the Wireless Password. Not sure how to check whether it is neigbours hub, as the Desk top PC is working wireless WIFI from BT Hub ok. Thanks for assistance

Re: IPAD will not sign into BTHUB6-RTH3

gg30340 — Mon, 04 Mar 2024 10:07:08 GMT

Just to clarify Are you trying to connect to BTWifi or to your home network?

If it is your home network you select your BT hubs name then use the wireless password both of which are found on the hub's label.

Re: IPAD will not sign into BTHUB6-RTH3

Anonymous — Mon, 04 Mar 2024 10:22:18 GMT

The Hub name is also printed on the router along with the passwords.

Re: IPAD will not sign into BTHUB6-RTH3

Les-Gibson — Mon, 04 Mar 2024 12:05:54 GMT

I'm wondering if this is a MAC randomisation problem. Check settings of one of the devices and make sure it is using the actual device MAC and not a virtual one and then try again

Re: IPAD will not sign into BTHUB6-RTH3

Rural-1 — Mon, 04 Mar 2024 15:39:08 GMT

Thank you for your suggestions - resolved issue by switching everything off including extenders. Reset Hub, phones, extenders and then reintroduce each to system. All connected. Reason for fault - unknown - but thank you