This topic

Using 3rd Party TP-Link Router

flummoxed_support — Sat, 09 Mar 2024 08:50:11 GMT

Guys I am sick of the HomeHub rebooting and I want to use a new TP Link modem (TD-W8961N(EU) V 4.0) purely to connect as I have a TP Link access point to connect it to.

I simply cannot get it to connect.

I have used the wizard and I entered bthomehub@btbroadband.com as the username and I've tried no password and simply 'bt' but no joy.

I don't know if it's anything to do with all of the other settings on the config. Can anyone help?

Re: Using 3rd Party TP-Link Router

licquorice — Sat, 09 Mar 2024 08:29:08 GMT

A few details will help.

What service do you have, FTTP, FTTC, ADSL or G.Fast

Which model TP Link router do you have

Re: Using 3rd Party TP-Link Router

Keith_Beddoe — Sat, 09 Mar 2024 08:30:27 GMT

What type of broadband connection do you have, and what model of the TP Link modem are you using?

Re: Using 3rd Party TP-Link Router

flummoxed_support — Sat, 09 Mar 2024 09:06:23 GMT

Sorry I have now updated the post with the details. I believe it is just standard FTTC from BT. We dont have FTTP in y village.

Re: Using 3rd Party TP-Link Router

Keith_Beddoe — Sat, 09 Mar 2024 09:17:32 GMT

@flummoxed_support

That is only an ADSL router, not VDSL, so it will not work.

https://www.tp-link.com/uk/home-networking/dsl-modem-router/td-w8961nd/

Re: Using 3rd Party TP-Link Router

Keith_Beddoe — Sat, 09 Mar 2024 09:22:06 GMT

This one supports VDSL.

https://www.tp-link.com/uk/service-provider/dsl-router/td-w9970/

Re: Using 3rd Party TP-Link Router

flummoxed_support — Sat, 09 Mar 2024 09:38:57 GMT

Thank you so much! I've been pulling my hair out with this!

I will give that one a go and see what happens.

Thanks

Ross

Re: Using 3rd Party TP-Link Router

Keith_Beddoe — Sat, 09 Mar 2024 10:00:16 GMT

Provided you do not have a G.Fast connection. That would be the case if you have a broadband connection greater than 80Mbs.

Re: Using 3rd Party TP-Link Router

flummoxed_support — Fri, 22 Mar 2024 08:22:41 GMT

OK So, I bought the suggested modem and I still have exactly the same issue.

There is virtually to difference between models other than the colour of the interface.

The same thing happens exactly as before. Status goes to 'activation' then 'down'. No connection.

Re: Using 3rd Party TP-Link Router

licquorice — Fri, 22 Mar 2024 08:27:30 GMT

That isn't the 9970 that @Keith_Beddoe recommended and is another ADSL only modem/ router.

Re: Using 3rd Party TP-Link Router

flummoxed_support — Fri, 22 Mar 2024 08:31:53 GMT

The link he sent me was to buy the TD-W8961ND which is what I then bought

Re: Using 3rd Party TP-Link Router

licquorice — Fri, 22 Mar 2024 08:34:03 GMT

No, see message 7 of the thread. Message 6 was confirming the device you had was ADSL

Re: Using 3rd Party TP-Link Router

Keith_Beddoe — Fri, 22 Mar 2024 08:36:15 GMT

@flummoxed_support

This is the one you need https://www.tp-link.com/uk/service-provider/dsl-router/td-w9970/

That is ADSL and VDSL. £40 or less.

Re: Using 3rd Party TP-Link Router

flummoxed_support — Fri, 22 Mar 2024 08:39:55 GMT

I'm dyslexic and that was misleading to me. The link he sent was not the one I had. I'll try once more with that other one. its costing me a fortune in return postage.