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BT Hub keeps restarting on it's own

Steve48 — Fri, 22 Mar 2024 18:55:54 GMT

My hub has just started cycling through the various coloured lights on it's own. Purple, Orange, Blue (occasionally green). It works for a short while 2-5mins and the starts flashing purple and disconnects.

It seems to be doing this on an endless cycle.

I have tried restarting it but this hasn't fixes the issue.

Re: BT Hub keeps restarting on it's own

licquorice — Fri, 22 Mar 2024 19:06:24 GMT

Probably because you have a line fault.

Re: BT Hub keeps restarting on it's own

PaddyB — Sat, 23 Mar 2024 10:34:25 GMT

Hi @Steve48,

Thank you for posting and welcome to the Community. I'm sorry if you've been experiencing issues with your connection. I'd agree with @licquorice, it sounds like you have a line fault or possibly a faulty hub. Have you reported the issue to BT?

Thanks,

Paddy

Re: BT Hub keeps restarting on it's own

Roca22 — Sun, 24 Mar 2024 08:49:37 GMT

Same issue here since a very coincidental firmware update on the SM2, to version v0.42.00.10167-BT on the 20th March. Blinking purple, orange then blue again. Fault has been reported and the usual back and forth phone calls with support, engineer will come out within 6 days. Resorting to posting here to see if anyone else has the random drop outs varying between minutes and hours. I’ve ordered a new hub at my own cost due to the importance of being able to WFH and lack of 4/5G signals for tethering. Need to rule out a hardware fault. Only worry is that the new one will be on the same firmware…