This topic

Do I need an engineer to come to set up by broadband?

nbandeniece — Thu, 28 Mar 2024 15:41:14 GMT

I've just moved in a new flat and the previous tenants left their BT wifi router. I'll be purchasing a new broadband subscription from BT but am not sure if I need an engineer to come by to set it up or will I be able to set it up myself?

I've attached photos of the plan I'm considering of purchasing and the socket which we already have installed at our home.

Thanks in advance.

Re: Do I need an engineer to come to set up by broadband?

licquorice — Thu, 28 Mar 2024 15:44:57 GMT

That's just a copper socket, if you are moving to full fibre the engineer will need to install a completely new fibre line with an ONT.

Are you sure full fibre is available?

Re: Do I need an engineer to come to set up by broadband?

imjolly — Thu, 28 Mar 2024 16:04:13 GMT

Enter your new address and post results. Remember to delete address

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Do I need an engineer to come to set up by broadband?

robh66 — Thu, 28 Mar 2024 16:48:32 GMT

As the two previous replies have said if you're switching from FTTC to FTTP which is what Full fibre is, then you'll need an engineer to install some new equipment as well as a new wi-fi hub.

Which at the moment is the Smart Hub 2.