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BT Halo 2

Jaso31 — Sat, 13 Apr 2024 10:44:21 GMT

I have a weird problem

i have BT full fibre 300

the speeds to the hub are good , as I can check when I connect via Ethernet

But when I use Microsoft teams , on Ethernet , it cuts off and disconnects the Ethernet connection.

BUT the WiFi still works and teams works when connected on WiFi , however the WiFi to my laptop is not good and I lose significant speed even though im 4 steps away . Furthermore, using teams on WiFi it struggles to upload screenshots when communicating with colleagues in work

anyone else experience this and have a solution

PS I called the helpline and they couldn’t help, before I call Back and request and engineer I would like to check here

thanks in advance

Re: BT Halo 2

ptrduffy — Sat, 13 Apr 2024 11:25:14 GMT

Have you tried a different ethernet cable? And maybe connecting to a different port on the Hub?

Also, is the ethernet cable direct to the Hub, or going via powerline adapters?

Do the lights on the Hub change when the connection drops? (This would indicate whether the problem is with the broadband connection or your home network).

Re: BT Halo 2

Jaso31 — Sat, 13 Apr 2024 11:33:27 GMT

The Ethernet cable is brand new and is directly in and it works all other times

The WiFi still works ,it’s only Ethernet

when back tomorrow I will check the lights

Each time I change ports it works again , but the same problem happens next time on teams. It must be hub related

Re: BT Halo 2

ptrduffy — Sat, 13 Apr 2024 11:36:54 GMT

The Ethernet cable is brand new and is directly in and it works all other times
...
Each time I change ports it works again , but the same problem happens next time on teams. It must be hub related

If it's only happening with Teams then I would try uninstalling and re-installing Teams.

Re: BT Halo 2

Jaso31 — Sat, 13 Apr 2024 11:42:14 GMT

Yes when back tomorrow

in will do just that and also check with zoom

thanks for your replies, I will let you know how it goes

Re: BT Halo 2

Jaso31 — Sat, 13 Apr 2024 12:31:31 GMT

However , it is highly unlikely this will be the solution as I use the same laptop ,

therefore teams in work and at my London home all Ethernet and never had this issue , only on the BT at my mothers house

it looks like a BT engineer problem