This topic

Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 10:58:49 GMT

Hi,

So I want to switch from BT to TP Link and after setting everything up, changing connection type to PPPoE with login bthomehub@btbroadband.com and BT password but I'm getting an error message saying that the ethereal cable is not connected, can any advise how to resolve the issue?

Re: Switching from BT Router to TP-LINK Issue,

Anonymous — Sat, 13 Apr 2024 11:05:32 GMT

What service do you have, what model router do you have & where are you seeing the message?

Re: Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 11:28:10 GMT

Getting that error in the TPlink app, and Im using that router : TP-Link Next-Gen Wi-Fi 6 AX5400

Re: Switching from BT Router to TP-LINK Issue,

Keith_Beddoe — Sat, 13 Apr 2024 11:20:19 GMT

@zoom91

You need to edit out that link, as its not permitted on this forum.

That router only works with full fibre, or a separate modem.

Re: Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 11:28:50 GMT

Any suggestions for different router?

Re: Switching from BT Router to TP-LINK Issue,

Keith_Beddoe — Sat, 13 Apr 2024 11:33:56 GMT

You need to answer the question about what sort of Internet connection you have. Also, why are you not using the BT home hub that has been provided?

Re: Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 11:36:09 GMT

got Fibre with BT Halo 1 and need better WIFI

Re: Switching from BT Router to TP-LINK Issue,

imjolly — Sat, 13 Apr 2024 11:41:39 GMT

you need to be more specific - is your connection fibre to cabinet and copper to your home FTTC or fibre direct to your house FTTP and connects to ONT like this

Re: Switching from BT Router to TP-LINK Issue,

Keith_Beddoe — Sat, 13 Apr 2024 11:41:43 GMT

Do you mean fibre 1, which is a copper connection to the home hub?

What speed do you normally get if you are connected to the home hub, using an Ethernet cable?

Re: Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 11:50:38 GMT

dont have that one so I guess it's not fibre optic,

Re: Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 11:51:10 GMT

70mb download and 20 upload. and yes, using Ethernet cable

Re: Switching from BT Router to TP-LINK Issue,

Keith_Beddoe — Sat, 13 Apr 2024 11:53:07 GMT

So what is wrong with the wireless connection from the home hub?

Re: Switching from BT Router to TP-LINK Issue,

zoom91 — Sat, 13 Apr 2024 11:55:02 GMT

not reliable, and poor speed

Re: Switching from BT Router to TP-LINK Issue,

Keith_Beddoe — Sat, 13 Apr 2024 11:58:38 GMT

Then use Ethernet connection, wireless is never going to be reliable.