This topic

Smart Hub 2 Successor

gibbylinks — Wed, 15 Nov 2023 08:17:21 GMT

Hi,

With EE taking over the domestic broadband, and now offering the Smarthub Plus, can I ask where that leaves existing BT Broadband people when it comes to equipment upgrades?

Myself like many I suspect are tied to BT equipment because if the digital voice phone lines.

Thanks

Re: Smart Hub 2 Successor

HHGTTG — Wed, 15 Nov 2023 09:39:36 GMT

Search out this bloke on You tube who takes apart a lot of equipment the see what differences there are.
icannotgetafreename

Re: Smart Hub 2 Successor

verkosh — Wed, 15 Nov 2023 09:57:34 GMT

According to EE's site the Smart hub plus they do has the phone socket on the back like the Smart hub 2 so the phone would plug in there

Re: Smart Hub 2 Successor

gibbylinks — Wed, 15 Nov 2023 10:32:52 GMT

Hmmm don't recall marking this as solved?

Re: Smart Hub 2 Successor

caravanj — Wed, 15 Nov 2023 10:56:17 GMT

@gibbylinks

It's a bit like Plusnet whose Hub 2 has the rear phone socket which isn't enabled, but I suppose it could be if & when they get the nod from BT/EE to be able to provide Digital Voice, which at the moment they can't.

This is the sole reason we left Plusnet, who we'd been with for 10 years, & joined BT.

Re: Smart Hub 2 Successor

verkosh — Wed, 15 Nov 2023 11:01:54 GMT

This is what it says on EEs site on home phone

Your new home phone service is really simple to set up. On your switchover day simply unplug your phone from the wall socket and plug it into the back of your smart hub. If you have multiple phones or the smart hub is in a location away from where you want your phone, you can request an adaptor which works like a wireless extension.

https://ee.co.uk/broadband/digital-home-phone

Re: Smart Hub 2 Successor

gibbylinks — Wed, 15 Nov 2023 12:23:46 GMT

Hi Guys,

While all this is really interesting, no one has answered my query.

Basically how do we as BT customers get our hands on the Smarthub Plus?

Re: Smart Hub 2 Successor

garybs29 — Wed, 15 Nov 2023 12:28:44 GMT

Call them & ask about being moved to new EE & they'll give you the options

Re: Smart Hub 2 Successor

wellfan — Tue, 07 May 2024 18:07:08 GMT

Yep, at a cost of leaving your BT contract, cost unknown, and joining EE. Phoned yesterday and after hanging on for absloutely ages, was looking for options for multiroom and Smart Hub 3 with wifi 6. No chance unless I pay aff the BT contract!!

Same company, I do not think so. Us on legacy BT Broadband contracts are being treated like sh.te.

Re: Smart Hub 2 Successor

licquorice — Tue, 07 May 2024 18:13:15 GMT

You were given incorrect information, there are no early termination fees when moving from BT to EE.

Re: Smart Hub 2 Successor

wellfan — Tue, 07 May 2024 18:20:27 GMT

Aye, maybe. But even without that, the EE deals are absolutely rank rotten. The carrot I was offered was Disney or Apple, not sure which, for a few months free. Not interested. Anyway, thanks for reply, but methinks EE are taking the pee.