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Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

RussQuick — Fri, 17 May 2024 11:04:11 GMT

Hi all,

Hope someone can help, its driving me Bonkers after spending £400 on this gear.

So I managed to overcome the BT hurdle of connecting the Orbi Router straight to the box on the wall ONT (perhaps is it called) from BT and connected details using PPPoE, all fine interent connection sorted.

However, upon setup of the ORbi I used the info card from the back of my old BT hub mesh netwrok to copy the SSID and password which is what all the 30-40 devices in my home were connected to, through the old BT Smarthub and satellites around the house. All done on the assumption this would be easier and they would all reconnect.
However not one of them has re-established connection. I have checked the details for the Orbi SSID and password that i set, to make sure it matches the old details and its spot, on yet nothing reconnects.
If I go to some of the items like smart TV's and Apple TV's the netwrok shows up with the same name when looking at available networks, ill then click it but then it askes for the password. It seems something is telling the devices its not the same netwrok, despite it having the same SSID and password.

I saw a post about checking the IP address range and thats goes from .2 to .254.

Very frustrating and like a lot of people seem to say about Netgear, tempted to send it all back and revert to the old.

I do have some hardwired items plugeed into the Orbi which are the only devices showing up and working fine apart from the phone I set the Orbi up on using the app.

Any help would be greatly appreciatted

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

licquorice — Fri, 17 May 2024 11:13:51 GMT

You need to ask Netgear why your devices aren't connecting.

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

RussQuick — Fri, 17 May 2024 11:14:52 GMT

I have this same post on there also but they suggested it may not be the Orbi's and could be worth asking the BT community also

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

licquorice — Fri, 17 May 2024 11:18:04 GMT

As there is no BT equipment in the equation, the problem has to lie with Netgear I'm afraid.

If you 'forget' the network on one device, can you then connect by entering the SSID and password?

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

imjolly — Fri, 17 May 2024 11:19:03 GMT

when your wifi device sees SSID and then asks for password what happens if you key in what you set as password?

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

RussQuick — Fri, 17 May 2024 11:23:52 GMT

It does connect, just reluctant to have to do it on everything.

imjolly

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on ‎17-05-2024 12h19

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Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

when your wifi device sees SSID and then asks for password what happens if you key in what you set as password?

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

RussQuick — Fri, 17 May 2024 11:26:31 GMT

"As there is no BT equipment in the equation, the problem has to lie with Netgear I'm afraid". - True enough although the isp is BT and the fibre to the door is theirs and the fibre box is from BT.

"If you 'forget' the network on one device, can you then connect by entering the SSID and password?" there is no network to forget for any of the wifi clients, except the one that was used for setup.

All the others just see the SSID as brand new

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

licquorice — Fri, 17 May 2024 11:27:23 GMT

Yes, but none of those are associated with WiFi, where the problem lies.

They don't even need to be connected for WiFi to work.

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

gg30340 — Fri, 17 May 2024 13:40:54 GMT

Just checking that you are using the wireless passkey and not the Admin Password that was on the BT SmartHub label.

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

RussQuick — Fri, 17 May 2024 15:18:49 GMT

Sorry everyone - I may have wasted your time. Despite starring at the SSID and password for 4hrs straight turned out that going to work and coming home got my mind onto others things and I have come Back to see that within the SSID I missed 1 Capital letter. All Wifi clients have now rejoined.
Thanks for your support though

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

licquorice — Fri, 17 May 2024 15:23:19 GMT

Easily done, thanks for fessing up 😀

Re: Replaced BT WholeHub with Orbi 852 - Copied SSID and password but nothing reconnects

michaelkenward — Sat, 18 May 2024 14:28:24 GMT

@RussQuickwrote:
Despite starring at the SSID and password for 4hrs straight turned out that going to work and coming home got my mind onto others things and I have come Back to see that within the SSID I missed 1 Capital letter.

Stuff happens.

Now backup the settings on your Netgear router. You may need them in future.

How do I back up the router configuration settings on my Nighthawk router? | Answer | NETGEAR Support