https://community.bt.com/t5/Home-setup-Wi-Fi-network/WiFi-connectivity/m-p/2383912#M210760 <P>The first thing to try is a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems and gives you a "clean page" to start from if that does not help.</P> Fri, 17 May 2024 12:14:46 GMT gg30340 2024-05-17T12:14:46Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/WiFi-connectivity/m-p/2383909#M210759 <P>Hi,</P><P>My WiFi connection has been incredibly unstable for the past month.</P><P>This is very apparent when using video calls. I am close proximity to the WiFi hub and even an Ethernet cable does not improve connection.</P><P>There are no reported issues on the line and upload/ download speeds are as to be expected.</P><P>My BT hub has recently started to loose broadband connection - frequently going from blue to purple and re connecting again.</P><P>Anyone have any thoughts?</P> Fri, 17 May 2024 12:06:58 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/WiFi-connectivity/m-p/2383909#M210759 Rae125 2024-05-17T12:06:58Z https://community.bt.com/t5/Home-setup-Wi-Fi-network/WiFi-connectivity/m-p/2383912#M210760 <P>The first thing to try is a factory reset of the BT hub by pressing a pin into the recess button on the rear for about 20 seconds. This can often sort out problems and gives you a "clean page" to start from if that does not help.</P> Fri, 17 May 2024 12:14:46 GMT https://community.bt.com/t5/Home-setup-Wi-Fi-network/WiFi-connectivity/m-p/2383912#M210760 gg30340 2024-05-17T12:14:46Z