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Noise margin: 15.2 dB / 3.3 dB, is this causing my stability problem?

PaulRoz — Sat, 18 May 2024 14:08:36 GMT

Help line keep telling me to reset the router, they sent me a new router, the speed is good. I say yes I know the speed is good. I keep telling you that! Then they try and sell me a better package, bla bla, or try using a wire! I'm paying for wi-fi! It's not my connection to the router. It keeps dropping out, randomly and annoyingly whenever my wife wants to do an important meeting online! I have a feeling I'm not being told the whole truth. Is it likely that the line has too much interference? What do I do?

Thank you

Re: Noise margin: 15.2 dB / 3.3 dB, is this causing my stability problem?

imjolly — Sat, 18 May 2024 14:57:41 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router 192.168.1.254 into address bar then advanced settings then technical log information .

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

There is no guarantee of wifi speeds as often problem is interference from in your home or neighbours have you tried changing the wifi channels - best using wifi analyser to see channels in use

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Noise margin: 15.2 dB / 3.3 dB, is this causing my stability problem?

Carlusha — Sat, 18 May 2024 14:54:09 GMT

@imjollywrote:
in order for the forum members to help please can you post the stats from your router 192.167.1.254 into address bar then advanced settings then technical log information .

Typo above, @imjolly obviously meant, 192.168.1.254

then follow his instructions.

Re: Noise margin: 15.2 dB / 3.3 dB, is this causing my stability problem?

imjolly — Sat, 18 May 2024 14:58:07 GMT

@Carlusha

thanks post corrected

Re: Noise margin: 15.2 dB / 3.3 dB, is this causing my stability problem?

Carlusha — Sat, 18 May 2024 15:04:46 GMT

@imjolly How did you manage to correct/edit the post so long after originally posting?

Re: Noise margin: 15.2 dB / 3.3 dB, is this causing my stability problem?

gg30340 — Sat, 18 May 2024 17:37:17 GMT

@Carlusha

You can edit a post up to an hour after it has been posted.