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Can I remove this exposed wire and Old BT box?

mdaw — Mon, 27 May 2024 15:09:42 GMT

Hi, I have this old BT box with wires coming in through a hole just below my window. I want to know can I remove the box and wires, and also the external wires outside? Or should BT send someone?

The wires run from an external circular black box on the house wall.

Looks like other houses have wires going into it. The wire runs from there, through my window (outside the wires have become exposed), in through the wall to the old BT box.

I opened the old box in this pic..

The wires then come out of the BT box and go behind my skirting.Can I just cut them out or are they live? Looks very old inside the box.

Or how do I contact BT?

Thanks

Re: Can I remove this exposed wire and Old BT box?

Keith_Beddoe — Mon, 27 May 2024 15:15:21 GMT

@mdaw

Welcome to this user forum for BT Residential phone and broadband customers.

The external wiring belongs to Openreach, so you cannot remove it. You can ask Openreach to re-locate it, if its in the way, but you would be charged for it.

Any wiring within your house, that is not being used, you can remove.

Re: Can I remove this exposed wire and Old BT box?

mdaw — Mon, 27 May 2024 15:25:05 GMT

Thanks for your quick reply. Can I remove the wire that goes into my window outside my house? I would not remove the black circular box on the outside wall that the wire runs into.

If not then I will call BT.

Thanks

Mark

Re: Can I remove this exposed wire and Old BT box?

licquorice — Mon, 27 May 2024 15:28:06 GMT

Presumably you don't have a broadband/phone service currently as those wires will be providing your service if you do.

Re: Can I remove this exposed wire and Old BT box?

Keith_Beddoe — Mon, 27 May 2024 15:30:01 GMT

No, the external wiring is the property of Openreach.

https://www.openreach.com/building-developers-and-projects/altering-our-network

They are responsible, right up to the master socket.

Do not call BT, as its nothing to do with them.

Why do you want it removed, do you not have an Internet connection?

Re: Can I remove this exposed wire and Old BT box?

mdaw — Mon, 27 May 2024 15:43:02 GMT

This photo is the wall outside. I have an open reach box, and also wires coming in through the wall by this new box. The wire I want to remove is the one going through the windows that are to be decorated. The old wire has become exposed and goes to the very old BT box inside.

The new open reach box and my phone line go to these two boxes internally..

So it's this old BT box that I want to remove and the wire coming in through the window.

Does that help?

Thanks for your help.

Re: Can I remove this exposed wire and Old BT box?

licquorice — Mon, 27 May 2024 15:50:19 GMT

Ah ok, you have full fibre. You can just remove the wires.

Re: Can I remove this exposed wire and Old BT box?

mdaw — Mon, 27 May 2024 15:52:26 GMT

Thank you, but to clarify, I can remove the outside wire as well that runs to the circular black box or do I have to call openreach?

Thanks for your help!

Re: Can I remove this exposed wire and Old BT box?

licquorice — Mon, 27 May 2024 15:55:35 GMT

Strictly speaking, you need to call Openreach, but if you don't tell them I won't.

Just be careful you don't disturb any other wires in circular distribution point.

Re: Can I remove this exposed wire and Old BT box?

mdaw — Mon, 27 May 2024 16:04:40 GMT

Okay that makes sense. Thank you for your help.

Re: Can I remove this exposed wire and Old BT box?

Tony2024 — Tue, 06 Aug 2024 12:19:19 GMT

I had my BB upgrade and LL removed. They left the old LL cable hanging out like this and the

box not sealed properly. Should I contact them or just cut off the old cable myself and is it safe with just a normal set of pliers?

Many thanks.
Tony